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  1. #1
    New Lounger
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    VirusScan (2002)

    I had to do a "system recovery". Everything seems back to normal, but the "VirusScan". When I go to the control panel and click on the VirusScan Icon it gives me an error message: (An exception occurred while trying to run "shell32.dll control_RMDLL.) Any help out there??

    Thanks,
    Weasel

  2. #2
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    Re: VirusScan (2002)

    Hi Weasle--
    Which Virus scan software are you using?

    defrag

  3. #3
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    Re: VirusScan (2002)

    Hi there. Thanks for the response.

    It came isnstalled with XP. I believe it is "Macaffee"". I don't know if I spelled it correctly.

  4. #4
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    Re: VirusScan (2002)

    Weasle--
    Try going to Tools>Internet Options>Delete Files and Delete Cookies. Is a solution to a lot of similar problems on McAfee's Tech Support site. If this doesn't help, then uninstall the MAV--either a free standing disk for it or the install came on a disk with your computer, and that would possibly solve the error problem.

    defrag

  5. #5
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    Re: VirusScan (2002)

    defrag--

    Thanks for the info. I tried it with negative results. Any other suggestions?

    Thanks again,
    Weasel

  6. #6
    Plutonium Lounger
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    Re: VirusScan (2002)

    You tried which, the deletion of cookies or the re-install? In case you aren't aware of this, to uninstall McAfee you first have to uninstall the program in the normal way, then delete its directory on the hard drive and THEN go into regedit and delete any keys for McAfee (sometimes called Network Associates). That's not as bad as it sounds, cause the keys are usually in Current User, Software, McAfee and/or Local Machine, Software, McAfee. In both cases, also look for Network Associates. McAfee has instructions like this on their web site somewhere but they're a little tough to read.

  7. #7
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    Re: VirusScan (2002)

    Weasel--
    I'm guessing you deleted TIF and Cookies and it did no good. But give Al's uninstall/reinstall a try. All of these antivirus programs seem to have their own demons which conflict with a whole gamut of things, including Windows OS's. I'm thinking you could get a clean slate without the error message this way with no harm to your system.

    defrag

  8. #8
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    Re: VirusScan (2002)

    defrag--
    Network Assoc. gives me an error message: (McStubiexe was unable to load common libraries.)
    I am still a "rookie" at computers. Is it possible I lost the virus scan when I did the recovery. I also assumed that the VS came installed with XP. I note in Woody's book for "XP Dummies" that every windows XP user should buy install and update a major virus software package. This is confusing to me.
    Thanks again for all your help.
    Weasel ( XP Dummy )

  9. #9
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    Re: VirusScan (2002)

    Yes, you most likely LOST part of your AV when you did a "MS System Restore". As for the AV coming with XP, NO, it was installed by the OEM of the computer. Most of these OEM installs have a shelf life of about 6 months and then one needs to pay for any additional AV up dates. You do check for up dates DAILY don't you?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  10. #10
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    Re: VirusScan (2002)

    Dave,
    Thanks for the response. I am new at this, and don't check for updates. Is Mcafee a one time buy and install or is it a yearly payout which includes all updates?
    I have just discovered another problem. Just above the "task bar" in the lower right corner, a yellow triangle appears intermittingly. When it appears it disrupts the use of outlook exp and explorer. I checked with my ISP Comcast Cable and everthing is ok on their end. Comcast suggested that this could be an "ethernet"problem. Any suggestions for these two problems.
    Thanks again,
    Weasel (XPDummy)

  11. #11
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    Re: VirusScan (2002)

    I do NOT use MacAfee, I use what I consider a better product (Nortons), so I will not address your questions and will let another MacAfee user do that. <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15>

    I think that BigAl is a MacAfee user and he will be popping almost any time.

    As for the "yellow triangle" try and hover with your Windows pointer and see what it it, then come back and we may be of some help.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  12. #12
    Plutonium Lounger
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    Re: VirusScan (2002)

    Yeah, Dave, I've already "popped" up above to try to tell Weasel how to uninstall and re-install McAfee. But, now Mr. Weasel I think it's time we get a little more info from you. To be honest, I'm nervous about giving you things to try that might cause you to further screw up your system IF you are really a newbie at this computer stuff! (Boy, I wish you had chosen another user name. All I can think of is the mean critter that I don't want to run into out in the woods!)

    What is the computer make, model etc. and how old is it? Yes, McAfee and most other antivirus software is good for one year from installation date (usually) but you may have gotten some kind of limited time or "trial" software, but we need to know everything you can tell us. Do you have a CD or diskette with the McAfee software on it, or is it shown on the manufacturer's installation or recovery CD? Do you know how or have you ever run Windows REGEDIT program? How did you do the thing you called "system recovery?" Did you do it from inside Windows or did you use the manufacturer's provided CD?

    By the way, in this era of a dirt bag filled world, you need to update your antivirus software AT LEAST weekly! This, for most software, is free for at least one year and just requires downloading a file from the internet and running it. Any time frame longer and you are really at risk! Give us back a whistle so we can figure out where to go from here.

  13. #13
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    Re: VirusScan (2002)

    Big AL,
    Good to hear back from you. No, I'm not this mean critter that you are thinking of, I'm a very nice man and grandfather of three.
    That aside, I have a HP 7935 Pavilion. I received it as a retirement gift in Dec. '01. No "CD" came with the unit. Everything was factory installed. I hired an ISP and followed the instructions. Everything worked fine until about two weeks ago. I don't know what went wrong. Of course my grandchildren could have done something out of the ordinary, but I don't know that for sure. The AV was already installed. It was a complete unit with no discs, except for the printer set-up. I have no idea what a "REGEDIT" is. This is the first time I am hearing this term. The "System Recovery" was completed by following "Windows" instructions, NO CD. That little yellow triangle is driving me nuts. When I click on it, it gives me a long era message. The next time it pops up, I will send the info. What I did find out was, that if I click enough times on send/rec button in OE it will go away.
    I hope this helps you understand what is going on. If you need any more info let me know.

    Thanks for all your help,
    Weasel (A Real XP Dummy)
    Ps But, look at the challenge I'm providing.

  14. #14
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    Re: VirusScan (2002)

    Weasle--
    I am not sure what your "yellow triangle" is. Exactly where is it and what happens when you click on it? At the risk of being redundant/or simplistic let me just say this (I didn't understand any of this when I first got a computer--and it will come to you fast). It seems that whatever Antivirus program from McAfee that you have came on some OEM (from the manufacturer) made by McAfee. You're not an "XP Dummy"--you're just starting and that was a great retirement gift--Woody's is a good book with a lot of basic and intermediate info.
    I don't use McAfee--I use Norton but the principle is the same. Norton has come out with a new version of antivirus and firewall (in Internet Security) with some useful features that help with maintainance of your hard drive (incorp. in System Works) and they went from 2002 to 2003 Pro or regular in seven months. Each new version has an extra couple features--worms, PDA's, messenger virus inspection and they sell upgrades from their website as does McAfee. McAfee has similar products. I think Norton is better--but many people might disagree with me. The important principle with Antivirus is to update your virus definitions. Norton provides them for update every Wednesday--but you can manually do it daily and I do. McAfee has info here and a a glossary here that's helpful. Al can fill you in on the best way to use McAfee's definitions or if its update will do it as often as possible for you. Norton's does not. If you want them everyday--you get them from their site. I have them on quick launch--you could do the same with McAfee or any other virus company. Norton almost never provides them on weekends.
    Please paste any of the message or writing or copy whatever is the mouseover from this triangle that's bugging you--then someone can figure out how you can deal with it. One very useful thing is that you have Windows XP.
    This gives you two huge allies you haven't tapped yet besides this lounge---1) if you go to the Windows XP you can link to all kinds of tutorials--look over at the links on the right--they have tutorials for most of the basic features. There are tips here and the How To Center for XP and Tours and Demos for XP Features Here.
    Your other allie is "Help and Support. Click on Start>Help and Support or Press F1 and do searches on whatever topic you want to know about. There are a lot of "roadmaps" and explanations in the so-called Help and Support Center and they are much better in XP than they have been.
    For what it's worth--let me make two other suggestions that I believe will really help you:
    1) Get another book besides Woody's which is good--Windows XP: The Missing Manual by David Pogue--20-30% off at any book store.
    2) Make friends with this web site: Tech TV's Screensavers and Tech TV's Call for Help--they do a lot of Windows XP tips and tutorials and computer info, and free downloads that will help you a good deal. This introduces XP and here are Windows XP Tip Archives
    and the Annoyances site will help. Also here are several XP articles from Extreme Tech.
    You asked about "regedit"--the registry is the nerve center and data base center where all Windows operations/settings are organized and stored--it keeps track of every program you install, how you run it, how you set it up, and how you "tweak" it--and much more. You'll see a lot on this lounge about modifying the registry--or editing it--but any of the basic XP books has a chapter on the Registry--and here are Microsoft's introduction to the registry and here is an Introduction to the Registry.
    I think what you mean by you did a "System Recovery" is that you ran "System Restore"--is this right?
    One more thing--if you have a problem or an error message or whatever is the message or writing that comes with that triangle that's bugging you--you can never go wrong by
    Going to Google and putting the term you are trying to get info on in it's search box. You can Add a google toolbar to search from your IE toolbar here.
    And you should get some kind of firewall. XP has a simple low end one. If you are not on a high speed connection, it may suffice. The firewall is at Start>Local Area Connections>Right Click Properties>Advanced Tab--and you can check the box to activate the firewall. Antivirus and Firewall are your two most basic protections against intruders to your system and people who send you viruses through email or filesor now even by simply viewing a web page. McAfee and Norton make better firewalls than the one in XP; there are hardware firewalls, and some people use both hardware and software firewalls to supplement each other and to provide even more protection. Defrag your system every so often. All these terms including regedit are well explained in Help and Support and often it will provide many additional references and they are all linked--you only have to click on them.
    I have not meant to be too basic--but if I'd have had some of this when I took my computer out of the box and plugged it in, I'd have been better off.

    defrag

  15. #15
    Plutonium Lounger
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    Re: VirusScan (2002)

    I was reading Defrag's post (at least trying, at this early hour of the AM) to see if he said this, but there seems to be an important problem here that you need to check out. You SHOULD have received with a NEW computer, one or more CDs with software on them - the Windows OS, McAfee, HP Utilities, etc. If you didn't, barring the chance that the "givers" of your wonderful gift kept all that stuff, you ought to contact HP for the status of your documentation and software. I'm pretty sure that they're required (by law) to provide you with the copies of all software that's installed in a new computer.

    You see, the problem is that without it, you're probably going to have to go out and BUY a copy of McAfee Antivirus to get it re-installed. And, if the Windows operating system ever crashes badly enough to require a re-install, you're talking about more than just a few buck$ here. So, I think your first step is to contact HP, or ask your benefactors to do so.

    I suspect what you did is rollback to a "restore point" on the machine which resets Windows files and settings but, as far as I know, cannot repair a damaged software installation. Waiting to hear so we can see what to do next.

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