Page 1 of 2 12 LastLast
Results 1 to 15 of 22
  1. #1
    Star Lounger
    Join Date
    Jun 2001
    Location
    Rensselaer, Limerick, USA
    Posts
    81
    Thanks
    0
    Thanked 0 Times in 0 Posts

    HP 932C spooling

    Still have jobs in the que of 4 bytes that say spooling. It does this on its own every 20 seconds. Cannot delete them. Have latest drivers from HP. Not printing properly much of thetime.

  2. #2
    5 Star Lounger
    Join Date
    Jan 2001
    Location
    Cumberland, Maryland, USA
    Posts
    880
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    If this is a "spool 32" error, HP has a page that addresses the problem: http://www.hp.com/cposupport/printers/supp...c/bpd09145.html

  3. #3
    Star Lounger
    Join Date
    Jun 2001
    Location
    Rensselaer, Limerick, USA
    Posts
    81
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    went to the settings, property printer but I am in XP and could not find the details item.

  4. #4
    5 Star Lounger
    Join Date
    Jan 2001
    Location
    Cumberland, Maryland, USA
    Posts
    880
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    Sorry, I should have indicated that the HP page dealt with OS's only through Win ME. Perhaps contact HP Support.

  5. #5
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Calgary, Alberta, Canada
    Posts
    283
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    Franr:

    It's tough to help with such sparse information, but I'll cast out a few ideas and questions. I use the exact same printer on an XP system and it's absolutely bulletproof for me.
    1. <LI>First of all, where did these print jobs come from? Were they started by you? Are you in a network setting? Is the printer shared with any other computers?
      <LI>When you say you cannot delete them, exaclty what happens when you try? Do you get an error mesage, or does the printer dialog box indicate that it's deleting the spooled items but nothing seems to happen? What kind of rights are attached to the profile under which you're logging in to the PC?
      <LI>Have you tried powering off the PC, powering down your printer for at least 20 seconds (clears the printer memory), rebooting and turning the printer back on?
      <LI>Does it use a USB or parallel port connection?
      <LI>When you say "Not printing properly much of the time", what problems are you having?
      <LI>Have you tried uninstalling and reinstalling the printer?
      <LI>What version of the HP driver and software are you using?
    No magic bullets, my dear - let's get some real info, and the Loungers will spring into action. <img src=/S/yep.gif border=0 alt=yep width=15 height=15>

  6. #6
    Star Lounger
    Join Date
    Jun 2001
    Location
    Rensselaer, Limerick, USA
    Posts
    81
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    Thanks for your appropriate questions. Here are my best answers. Sometimes tough to keep track of all that I have tried. Here it is:

    1.Print jobs come from my desktop, no network
    2. no rights to machine.Am only user. When you highlight,

  7. #7
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Calgary, Alberta, Canada
    Posts
    283
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    This is the most bizarre printer issue I've ever seen - something smells fishy in Denmark and I'm thinking it's a virus. Do a full virus check with a completely current set of definitions or try an online service like Trend Micro's HouseCall in case the virus has destroyed part of your antivirus program. Let us know!

  8. #8
    Star Lounger
    Join Date
    Jun 2001
    Location
    Rensselaer, Limerick, USA
    Posts
    81
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    No viruses found.

  9. #9
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Calgary, Alberta, Canada
    Posts
    283
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    Did you use Housecall or your resident anti-virus program? I'm being persistent about this since the newest big worm out there, BugBear, does specifically target anti-virus program files. Otherwise, I'm at a complete loss.

  10. #10
    Uranium Lounger
    Join Date
    Jan 2001
    Location
    Cincinnati, Ohio, USA
    Posts
    7,089
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    What is the OS that this is running under? (Scratch that, I just re-read and saw that you are using Windows XP.)

    Have you cleared the print queue? Open the queue and delete all pending jobs. You may also want to manually stop the spooler service. This can be done through the Control Panel, by opening the Services applet and finding the Print Spooler service.

    Are these existing print jobs, or are new ones being added at that consistent rate you mentioned?

    What other tasks are running in the background? Press CTRL+SHIFT+ESC and see what is running on the Processes tab.
    -Mark

  11. #11
    Star Lounger
    Join Date
    Jun 2001
    Location
    Rensselaer, Limerick, USA
    Posts
    81
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    I got to the services spooling screen and was able to turn off spooling which I could not do from the Printers menu. Would not let me turn off spooling while jobs were in the cue. The jobs were not from me but spontaneous from who knows where. At first following your lead I lost my printer completely and had to reinstall. So far so good, the printer is there , the spool is off and empty, and I can print. Still a puzzle as to how this got so complex. Sometimes when the cue would print I would get a page with one small smiley face in the corner. Hope it holds. Good suggestion you offered. Thanks.

  12. #12
    Plutonium Lounger Leif's Avatar
    Join Date
    Dec 2000
    Location
    U.K.
    Posts
    14,010
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    I just got this in from Kaspersky - I know it is a bit of a long shot, but...
    <hr>1. BugBear (a.k.a. Tenatos) Bug Bugs Printers
    The computer virus epidemic caused by the Tenatos (a.k.a. BugBear)
    network worm looks likely to place Tenatos at the top of the virus heap
    for the month of October, effectively ending the long reign of virus
    kingpin Klez.

    A strange twist in the rise of Tenatos is supplied by a flaw in the
    worm's code, which has it wrongly identifying network printers as
    potential hosts, causing the worm to send code to them. Thus many
    companies and individuals first learn of Tenatos infection when they
    discover a pile of wasted printer paper covered with binary code
    accidentally pumped into the printer by Tenatos<hr>
    Currently, we are getting about 5 hits (attempts!) a day into our mail server with this new virus.

  13. #13
    Star Lounger
    Join Date
    Jun 2001
    Location
    Rensselaer, Limerick, USA
    Posts
    81
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    I used by AVG virus program and then went on line to symantec's on line check and both showed no virus. As i indicated above the printer seems about 95% now only kicking out an odd sheet, with smilies at the top, once in a while.

  14. #14
    Uranium Lounger
    Join Date
    Jan 2001
    Location
    Cincinnati, Ohio, USA
    Posts
    7,089
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    I suspect that it's something from Outlook. I have had a few instances in the past where Outlook would send REAMS of garbage to the printer, and killing the spooler and clearing the print queue was the only solution. Either way - it sounds like you're clean in the meantime. Keep the Outlook possibility in mind in the future should you ever see this again. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    -Mark

  15. #15
    Star Lounger
    Join Date
    Jun 2001
    Location
    Rensselaer, Limerick, USA
    Posts
    81
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: HP 932C spooling

    This has become a full time job. I now have hp932c (copy 2)the default running with nothing in the que. When I started my machine it said found new hardware, reinstalled 932c copy(copy 1) and filled the cue with 10 small, 4byte, files owner,franr, and one system owner 32bytes. It spat out one page with a smiley on top. otherwise the printer works. HAve tried deleting the offending printer but it comes back.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •