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  1. #1
    4 Star Lounger
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    Free Support if Problem Downloading Patch/Hot Fix (Windows XP Pro SP1)

    There was an OE hot fix released today that wouldn't install for me (said I needed IE6 and I had it) and the MS router said that they offer free support if you are having trouble installing a hot fix or an SP for an OS or Office. This is getting it installed--not issues in the OS/Office or with them and 3rd party program/app that arise after it's in.

    defrag

  2. #2
    Gold Lounger Rebel's Avatar
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    Re: Free Support if Problem Downloading Patch/Hot Fix (Windows XP Pro SP1)

    The OE hotfix, I read, applies to XPPro that has not been updated with SP1. This issue was resolved with SP1. The "error" message is somewhat misleading, but if SP1 has been installed, this hotfix won't install.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  3. #3
    4 Star Lounger
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    Re: Free Support if Problem Downloading Patch/Hot Fix (Windows XP Pro SP1)

    Rebel--

    That would explain it. I talked to MS on this and the guy was going to send it to me--he wasn't aware SP1 would block it and neither was I. Would've helped if they had said up front--"doesn't apply to SP1 which includes fix" or something close.

    Thanks,

    defrag

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