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  1. #1
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    Norton/Passport/Hotmail Conflict

    I have had a problem the last two weekends, and this one that I couldn't sign in to Passport--"Passport sign in" has started coming up almost at every traffic light now when you least expect it--with my correct password, and that I couldn't get into my old hotmail accounts. When I tried to log into hotmail, or go to their page even after cleaning Temp Internet Files or cache, or cookies, I got a minute of a flickering title bar with the url "http://nexusrdr.passport.com/redir.asp?attrib=Noemail_lang=EN-" flickering for around half a second which could be captured by holding down the right click. I may not appreciate the nuances of this particular URL, but I can grasp that the "Noemail" component means just that--you ain't gettin' into your email or Passport either.

    Multiple emails to all the helps possible to Hotmail, Passport, MSN, and Microsoft drew stock canned replies to clean TIN's and Cookies--TIN's are reflexly cleaned every couple hours --and cleaning cookies helped once every 100 times I couldn't get in.

    Finally, after quoting Mr. Ballmer's recent memo on going all out to communicate with customers and asking them to actually read the error messages they kept requesting and I kept sending, I got:
    __________________________________________________ ______________________

    Thank you for writing back to us.
    I apologize for the delay in getting back to you and for the
    inconvenience that this may have caused you. The error "error 404" that you have
    encountered when signing in to your Hotmail account is already known
    issue and we are diligently working on it. This problem occurs with
    Passport's new release and the Norton installed in the PC where this error
    is encountered. Passport and Norton will send out a fix soon. However,
    we are not sure when this fix would be available. In the meatime, there
    are two ways that we can advice you to do:
    - You can wait until Passport and Norton patches a available
    -or-
    - You can go to the Symantec site (www.symantec.com and click

  2. #2
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    Re: Norton/Passport/Hotmail Conflict

    weird!. daughter uses hotmail.com as her homepage...hotmail is her email system of choice...and has Norton SystemWorks2002,etc etc etc...with no conflicts whatsoever. But she does have WinME.
    Just FYI.

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    Re: Norton/Passport/Hotmail Conflict

    Like wise, I have been using Passport and XP and Nortons since Beta1 of XP and even a beta of Nortons 2003 AV. Have NOT had any problems on ANY of my 4 systems and 5 others that I support. And even am REQUIRED to use Passport to get to the Beta site.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  4. #4
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    Re: Norton/Passport/Hotmail Conflict

    Lonnie and Dave--
    Appreciate your responses, but so have I until now--NSW, NIS, NAV 2001 through now.. Currently I am able to use Hotmail and Passport just fine but sometimes I can't get into either cleaning TIN, cookies, history, checking my LAN connetion and all the reflex checklist items they have in their canned responses and if you want an intelligent answer out of a Microsoft employee unless you know someone specific you need to get it in person. Norton has nothing on their site.


    I also have come to realize that Symantec's yellow boxes will change every four to seven months to add one more item that they absolutely could have added four to seven months prior, and while I appreciate software evolves in a capitalist milieu, I think that kind of a time frame--NSW 2002 Pro hit the store shelves and their site on around mid-Feb 2002 and January 2002 respectively and I believe they play a game with the public doing minimal tweaks that could have been done all at once to try to sell those $100 boxes--$35 at your local swap meet. If I do spring for Norton 2003 anything, it will be at the much reduced price which is much more appropriate considering what they are doing. I know they needed to buy the four companies they acquired to cover enterprise holes, but not on my dime, not like this.

    defrag

  5. #5
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    Re: Norton/Passport/Hotmail Conflict

    <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>...I wonder...corrupt cookies for Passport/MSN/Hotmail,etc ? <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29>
    How about in the Firewall Options...listed all of those in there to 'accept' access,etc?
    Just throwing stuff up in the air...coming off the top of my head <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
    Only other thing I could think of, is naturally, Hotmail/MSN is/are having internal programming problems on their end, and they don't want to admit it <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15> *doesn't have any MSN/Hotmail stuff on THIS computer <img src=/S/rofl.gif border=0 alt=rofl width=15 height=15> *

  6. #6
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    Re: Norton/Passport/Hotmail Conflict

    Lonnie--
    That's a good logical thought. I knew I hadn't changed any of my settings in ages. For the longest time I wondered how exactly to set the security and privacy settings but Tech TV has done things on this since, and now there are a slew of MS and other books that go into it-and some sites. I thought the same way, and rummaged around in there, but finally decided there was no real change that I wanted to make. I even experimented, but it didn't make a difference.

    I really agree with you--I think there was a problem on their end--and I doubt it's Norton. If I had a Norton problem with my Passport password or Hotmail, so would a considerable number of others who are using it whatever the year--and besides I have run System Works and Internet Security for two years and it never interfered with these two. I'm not having trouble anymore, so maybe they fixed something and wouldn't say. One of the notes I got back from them said they were having some problems, and with between 5-6 million on those servers, I'm not surprised.

    Thanks,

    defrag

  7. #7
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    Re: Norton/Passport/Hotmail Conflict

    Sometimes things pop up out of the top of my head...and I will <IMG SRC=http://users.adelphia.net/~nanalonnie/images/Gifs/All/chairfall.gif> when it comes even close to a solution <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15> ...I sometimes wonder if what I say is just putting my <IMG SRC=http://users.adelphia.net/~nanalonnie/images/Gifs/All/footinmouth.gif> or actually helping somebody with my answers. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> ...I try.

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