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  1. #1
    Lounger
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    email address window can't find address file (OXP - SP2)

    After backing up my Outlook.pst file per the system discribed several years ago in the WOW newsletter (which worked successfully for years) Outlook can no longer find the email address list normally shown when you click on the "To:" button in a new message window. How can this be fixed?

  2. #2
    5 Star Lounger
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    Re: email address window can't find address file (OXP - SP2)

    Try going into Tools menu | Email Accounts. Under Directory, check View or Change first. You might haveto go into the Add New area. You probably need to add your contacts back in as an Outlook address book.

  3. #3
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    Re: email address window can't find address file (OXP - SP2)

    Tried that but the program can not find any contact or address book file even though the full contact file in fact is still there and working.

  4. #4
    5 Star Lounger
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    Re: email address window can't find address file (OXP - SP2)

    OK. Try a right click, properties on the contact folder. Click the Outlook address book tab and put a check in "show this folder as an email address book.

    Are you connected to an Exchange server, or are you using an Internet provider?

  5. #5
    Lounger
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    Re: email address window can't find address file (OXP - SP2)

    The outlook address book tab box for "show this folder as an email address book" is grayed out and the name of the book "contacts" in the window below the check box is also grayed out.

  6. #6
    Plutonium Lounger
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    Re: email address window can't find address file (OXP - SP2)

    Does your profile include "Outlook address book" as an available service. If not then try adding it.

    StuartR

  7. #7
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    Re: email address window can't find address file (OXP - SP2)

    Stuart, thank you for your response. However, you wil have to talk down here:>) What is a profile and how do I view it and change it? Thanks

  8. #8
    Plutonium Lounger
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    Re: email address window can't find address file (OXP - SP2)

    I'm using different versions to you, so I can't give you details, try looking at the options you get from
    Control Panel > Mail > Email Accounts

    StuartR

  9. #9
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    Re: email address window can't find address file (OXP - SP2)

    Stuart, you are a genius. The options included viewing and changing address books. Didn't find any listed so clicked on add, it entered a file name, I clicked ok and the darn thing now works again. Thank you very much. Now if I could get someone to explain how to make WORD run the Detect Hidden Files macro I would be one very happy camper:>)
    Bruce

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