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  1. #1
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    Word 2002 - popups hide (2002)

    In Word 2002 two things: 1) closing a document always asks if I want to save: Yes, No, Cancel -- even if I have done nothing to it. 2) Often, the pop-up that asks this is originally hidden. I have to minimize Word, then maximize it in order to see, and respond to the question. (I clicked on Help once, and it too, opened but hidden. Alt-Tabbing doesn't reveal it. You have to minimize, then maximize to reveal the hidden pop-up.] Has anyone else seen this, and fixed it? (I ran detect and repair to no effect..)

    Kirkland

  2. #2
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    Re: Word 2002 - popups hide (2002)

    First thing comes to mind is do you have a global template or other add-in running?

    These add-ins can run code that changes a document even if you don't.

    Do you know where to look?
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
    <img src=/w3timages/blackline.gif width=33% height=2><img src=/w3timages/redline.gif width=33% height=2><img src=/w3timages/blackline.gif width=33% height=2>

  3. #3
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    Re: Word 2002 - popups hide (2002)

    This is a run-as-Dell-sent it set up. Nothing purposely added. I assume I look in Tools - Templates And Add-ins. What would I expect to see in a standard setup?

  4. #4
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    Re: Word 2002 - popups hide (2002)

    For an out-of-the-box setup, you should expect to see nothing. No add-ins and nothing in the Startup folder(s).

    Let's back track for a minute. What's the exact message you see when you close a document after immediately opening it.?
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
    <img src=/w3timages/blackline.gif width=33% height=2><img src=/w3timages/redline.gif width=33% height=2><img src=/w3timages/blackline.gif width=33% height=2>

  5. #5
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    Re: Word 2002 - popups hide (2002)

    The message is the standard Word Pop up that occurs when you exit, having changed a page: Title is Microsoft Word; icon is an exclamation mark in a yellow triangle; message iso you want to save the changes you made to Document "name"? With Yes No and Cancel as possible answers.

    So, to repeat, there are two funny things: one, that this is happening even if no cursor movement has happened on the page at all (it should just close, no prompts. 2) that is is hidden (as are other pop-up, like clicking on Help)

    I'm thinking that an uninstall and re-install is the next step.

    William Kirkland

  6. #6
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    Re: Word 2002 - popups hide (2002)

    Have you tried renaming or deleting your Normal.dot file? You've got some sort of file corruption, IMHO.

    Try renaming the Normal.dot file to, say, oldNormal.dot, then start Word.
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
    <img src=/w3timages/blackline.gif width=33% height=2><img src=/w3timages/redline.gif width=33% height=2><img src=/w3timages/blackline.gif width=33% height=2>

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