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  1. #1
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    HTTP 500 - Internal server error Internet Explorer (Win ME, IE6 SP1)

    Hello,
    Very strange, from one of my PC's (Win ME IE6 SP1), when I'm trying to go to: http://messenger.msn.com/ or http://65.54.195.253/ , I receive this error message:
    HTTP 500 - Internal server error
    Internet Explorer

    All other URL's open without any problem within this PC !!

    The two other PC's (Win98 IE6 SP1 & Wi ME IE5.5 SP2) are able to go to all URL's inclusive http://messenger.msn.com/ without any problem !!

    I've tried to clear: the Internet temporary files, the cokies, tried without :NAV, ZA, and other startup programs, etc.. without success !!
    Also I didn't find anything relevant in the MS KB ??

    Can someone help me, please ?

    Andre

  2. #2
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    Re: HTTP 500 - Internal server error Internet Explorer (Win ME, IE6 SP1)

    A very curious coincidence. I hope you don't mind if I jump on your error bandwagon.

    I installed a new video card this weekend (the 4th or 5th one in various computers). Everything went fine . . . except . . . when I tried to go to one of my favorites http://www/gamehouse.com, I got the following error, not exactly the same as yours but the coincidence is eerie: IE Explore has caused an error in USER.EXE, and I was given the "order" to close. I have the same OS (Win ME) and IE 6.0.2600. Every other URL I've tried has worked. I've repaired IE. Tried clearing everything you indicated--defraged, cleaned files. Checked KB files. Went to NVidia. Went to Gainward, the card manufacturer. Searched the Forum. Nothing that relates precisely to this problem. I've gone to the site on my office PC, this one running Windows NT Professional, and had no problem, so I don't think it's something unique to the site. Now I can live without GameHouse, but the problem is a buggy one. I even considered using System Restore, but since I installed the video card, I don't want to risk corrupting that installation.

    If someone has a solution for one of us, maybe it will apply to the other.

  3. #3
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    Re: HTTP 500 - Internal server error Internet Explorer (Win ME, IE6 SP1)

    <P ID="edit" class=small>(Edited by cmunro on 14-Oct-02 23:29. Confirmed that the web page in question is doing OS, browser and Messenger component detection.)</P>Well, the web page is an ASP script and it looks like there's an error in the page. Could be it's doing browser detection and stumbles on that OS/Browser combination. Are there technical details on the page? Under Tools > Internet Options > Advanced tab there's a checkbox for Show Friendly HTTP Error messages. If you clear it and refresh the page, you should see the technical details for the error. That can usually help pinpoint where the problem lies.

    I tried the page with XP and 98, and the page could tell whether or not I was running XP. I also tried it with another browser (Opera), and in that case it couldn't tell I had Messenger installed. In IE, it offered an update, but in Opera it offered the full download. So something in the ASP script might be going wrong - but only for ME, or maybe only with a specific browser + ME. HTH

  4. #4
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    Re: HTTP 500 - Internal server error Internet Explorer (Win ME, IE6 SP1)

    Hello Charlie,

    I've just uncheck "Show Friendly HTTP Error" and I got this message instead of HTTP 500 error:
    "An error occurred on the server when processing the URL. Please contact the system administrator."

    Yes it could be an error on combination of "maybe only with a specific browser + ME." ??? My second PC with ME + IE5.5SR2 dont have this error !!
    (On the 2nd PC, I can not install IE6 SR1 - Error 0x800b0003 in Setupapi.log !! But, it's an other problem :-( ).

    Andre

  5. #5
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    Re: HTTP 500 - Internal server error Internet Explorer (Win ME, IE6 SP1)

    I'd send the error along with the browser version to the support - of course, you'd have to use a machine that works to track down the support address. If the error is on the server, there's probably nothing you can do on the machine to fix it. Might not get the problem fixed, but sometimes they're aware of the problem and can suggest a workaround (like, "why not upgrade to IE6?"). But really, with all the sniffing for versions that their web page is doing, it's just as likely a problem on their end. The fact that if you use a different OS and IE version the problem goes away, and that if you go to any other site you don't get the message, leads me to believe it's not your problem. At the very least, their script should handle the error better.

  6. #6
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    Re: HTTP 500 - Internal server error Internet Explorer (Win ME, IE6 SP1)

    Unbelievable It's solved !!

    I was desperate to find a solution. After 2 weeks of try and test, I gave up and I was ready to ready to re-install !!

    Yesterday, I've downloaded "unbrand.vbs" because I've manually deleted in registry some IE keys to Unbranding my IE.
    I ran unbrand.vbs and with success and also chgietitle.vbs to reset my IE defaultd value.

    And wonderful !! , "http://messenger.msn.com/" browse without problem anymore !!!

    Very strange !!

    "unbrand.vbs" and "chgietitle.vbs" from: http://www.dougknox.com/utility/
    Doug Knox
    Microsoft MVP Win 9x/XP http://www.dts-l.org (Desktop Systems Group)

    Andre

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