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  1. #1
    5 Star Lounger
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    Sendin meeting request via email (2002 (XP))

    I recently sent meeting requests to several people via the internet. We all have high speed internet access and POP email accounts with various ISPs. Problem is that none of them received a metting request with options to accept or decline. In fact, the only person that even received the request is on a LAN with me. the request she received did not have any accept/decline provision. She is using Outlook 98. The internet addressees are using Outlook 2000 and Lotus notes

    What am I doing wrong?

  2. #2
    Plutonium Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    I have found that meeting requests only work when I have set the contact's properties to "Always send to this recipient in Microsoft Outlook rich text format".

    I have no idea what would happen when this mail is opened from Lotus Notes, but I wouldn't hold out much hope of success.

    StuartR

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    4 Star Lounger pccoyle's Avatar
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    Re: Sendin meeting request via email (2002 (XP))

    Stuart,
    Can you advise where the property you mentioned is set, I could not see this setting. Using 2000 on exchange <img src=/S/doh.gif border=0 alt=doh width=15 height=15> <img src=/S/flags/NewZealand.gif border=0 alt=NewZealand width=30 height=18>
    Paul Coyle
    Approach love and cooking with reckless abandon

  4. #4
    Plutonium Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    On Outlook 2000 you access this one by right clicking on an e-mail address and selecting properties.

    StuartR
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    4 Star Lounger pccoyle's Avatar
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    Re: Sendin meeting request via email (2002 (XP))

    Thanks Stuart, I was opening the contact and looking for properties on the menu bar <img src=/S/blush.gif border=0 alt=blush width=15 height=15>
    Paul Coyle
    Approach love and cooking with reckless abandon

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    Plutonium Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    I think that must be the same place that we all looked <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15> - till someone told us <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    Where did all the usability testing go on this one?

    StuartR

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    Super Moderator jscher2000's Avatar
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    Re: Sendin meeting request via email (2002 (XP))

    The VCALENDAR part of that message should have arrived as an attachment with a little Outlook-recognized icon, assuming it was sent that way. I know that I can drag a calendar entry into an Outlook 2000 message and send through a POP3 mail server, and it will arrive as iCal-format appointment attachment, not as the kind of code you're seeing. (If you view the attachment in Notepad, you do see that kind of code.) I've only done this to help put something on someone's calendar, not set up a meeting, so I can't tell you more than that.

  8. #8
    New Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    [Post cleaned up subsequently when I figured out how to enlarge the post editing textarea]

    I have had a similar, very annoying problem.

    A colleague in our office has decided to use Windows XP and Office XP on his notebook, though no one else does. [img]/forums/images/smilies/tongue.gif[/img] When he sends meeting announcements/meeting requests, we all (using Outlook 2000 or Netscape 4.x) receive the header information in plain text. We're using an SMTP/POP3 mail server, not Exchange. All meeting requests from our Outlook 2000 users' arrive in the usual form, with Accept/Decline/Tentative buttons and the usual functionality that clicking an Accept button adds the meeting to our calendars, pretty much the same as if we were using Exchange.

    Mr. XP claims that nothing in Outlook XP allows for compatibility with Outlook 2000. Can that be? Sounds farfetched to me. None of his recipients are configured for "receive plain text only" or "only send in Outlook rich text format." It just seems that Outlook XP sends a completely incompatible version of meeting requests. Is this so? If so, what can we do?

    TIA,


    David


    Example below:

    Return-Path: <DELETED>
    Received: DELETED
    From: DELETED
    To: DELETED
    Subject: QA Update meeting
    Date: Tue, 3 Dec 2002 09:19:17 -0500
    Message-ID: <002301c29ad6$fa10a970$9600a8c0@longhorn>
    MIME-Version: 1.0
    Content-Type: text/calendar; method=REQUEST;
    charset="utf-8"
    Content-Transfer-Encoding: 7bit
    X-Priority: 3 (Normal)
    X-MSMail-Priority: Normal
    X-Mailer: Microsoft Outlook, Build 10.0.4024
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1106
    Importance: Normal
    X-UIDL: MGN!!:i?"!_`H!!K-L!!

    BEGIN:VCALENDAR
    PRODID:-//Microsoft Corporation//Outlook 10.0 MIMEDIR//EN
    VERSION:2.0
    METHOD:REQUEST
    BEGIN:VTIMEZONE
    TZID:Eastern Time (US & Canada)
    BEGIN:STANDARD
    DTSTART:20021027T020000
    RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=-1SU;BYMONTH=10
    TZOFFSETFROM:-0400
    TZOFFSETTO:-0500
    TZNAME:Standard Time
    END:STANDARD
    BEGINAYLIGHT
    DTSTART:20020407T020000
    RRULE:FREQ=YEARLY;INTERVAL=1;BYDAY=1SU;BYMONTH=4
    TZOFFSETFROM:-0500
    TZOFFSETTO:-0400
    TZNAMEaylight Savings Time
    ENDAYLIGHT
    END:VTIMEZONE
    BEGIN:VEVENT
    ATTENDEE;CN="David Spalding (DELETED)";ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTOELETED
    ORGANIZER:MAILTOELETED
    DTSTART;TZID="Eastern Time (US & Canada)":20021205T090000
    DTEND;TZID="Eastern Time (US & Canada)":20021205T093000
    RRULE:FREQ=WEEKLY;INTERVAL=1;BYDAY=TH;WKST=SU
    LOCATION:Anthony's office
    TRANSP:OPAQUE
    SEQUENCE:0
    UID:040000008200E00074C5B7101A82E0080000000050F18B 0DAD9AC2010000000000000000100
    00000CD35ECC8FDDC18468B391DF130FE7610
    DTSTAMP:20021203T141916Z
    DESCRIPTION:When: Occurs every Thursday effective 12/5/2002 from 9:00 AM to
    9:30 AM (GMT-05:00) Eastern Time (US & Canada).nWhere: Anthony's
    officenn*~*~*~*~*~*~*~*~*~*nnDELETED DESCRIPTION
    SUMMARY:QA Update meeting
    PRIORITY:5
    CLASS:PUBLIC
    BEGIN:VALARM
    TRIGGER:-PT15M
    ACTIONISPLAY
    DESCRIPTION:Reminder
    END:VALARM
    END:VEVENT
    END:VCALENDAR

  9. #9
    New Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    Thank you, very helpful! Here's what mileage I got out of your analysis.

    I performed this step with a Outlook 2000 (version 9) meeting announcement, that is a) dragging it into an e-mail message, and [img]/forums/images/smilies/cool.gif[/img] using the Action | Forward as an iCalendar command in the Calendar item form. Both opened fine from the received mail file. I then saved the attachment to the desktop, which created an .ICS file. Plain ASCII as you said, similar to the cryptic Outlook XP (version 10) stuff, but fewer lines of code (!). Double-clicking the file launched the Outlook Calendar item form, with the appropriate Accept|Decline|Tentative buttons, etc. A-ha, "more magic."

    So ... I created a blank TXT file called something like bonehead xp meeting announcement.ics, and pasted in the code from one of Mr. XP's meeting requests, beginning with BEGIN:VCALENDAR and ending with END:VCALENDAR (matching my own Outlook 9 attachment). I then double-clicked the item, and received the following Outlook error:

    <center>Cannot import vCalendar file. Could not complete the operation. One or more parameter values are not valid.</center>

    "Bother," said Pooh. I'll ask Mr. XP to try the Action|Forward as iCalendar command, in the hopes that Outlook XP will convert his meeting announcement to baseline, Outlook 9 compatible version. And we shall see... Thanks again.

  10. #10
    5 Star Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    One thing you can try is to have Mr. XP send the request as plain text. To do this, double click on the recipient's email address (after entering it in the To box) and in properties set the Internet format to "Send plain text".

    A second thing to try is to have Mr. XP NOT set a reminder.

    Our friends at Redmond decided to make OLXP compliant with iCal/vCal standards that were developed after OL2k. The problems you describe supposedly only come up when either side of the transaction uses an ISP, but not if everyone uses Exchange. But I've seen it happen with inter-office transactions, when everyone's on exchange bet the request crosses sites. go figure.

  11. #11
    5 Star Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    This is a "feature" of using OLXP with an ISP. You may be able to fix this by sending vCal formatted requests to non-OLXP users. To try this 1) click your calendar; 2) Tools menu | Options | Calendar Options button. Uncheck "When sending meeting requests over the Internet use iCAL. Then again, it might not work...

  12. #12
    New Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    Eureka! Thank you, ALL.

    <hr>Posted by OldDog
    "To try this 1) click your calendar; 2) Tools menu | Options | Calendar Options button. Uncheck "When sending meeting requests over the Internet use iCAL. "<hr>

    This was the trick to make meeting requests from OlXP to Ol2K users compatible. Apparently, it's enabled by default on installation (duh), rendering meeting requests to previous versions of Outlook incompatible. I guess we have all got to upgrade to Outlook XP. %^P

  13. #13
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    Re: Sendin meeting request via email (2002 (XP))

    A lot of this thread is over my head but my problem seems to be related.

    All my co-workers have mailboxes on a common Exchange Server and all are using Outlook 2003. One guy cannot reply to calendar invitations. He gets the same Outlook error message, regardless of whether he tries to accept or decline: "The message interface has returned an unknown error. If the problem persists, restart Outlook".

    Restarting his Outlook does not resolve the problem. He has no problem with sending e-mails or with accepting tasks. Any ideas? Many thanks.

  14. #14
    Uranium Lounger
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    Re: Sendin meeting request via email (2002 (XP))

    Could be a lot of things. Does this user have any special add-ins?

    First try restarting Outlook (close all related Outlook windows and any Outlook-hook software such as PDA synchronization) with these switches:

    /cleanfreebusy /cleanreminders

    and if that doesn't work then separately restart Outlook with the

    /cleanviews

    switch, understanding that any custom views may be lost.

    Then try clearing the forms cache AFTER backing up any custom forms that are in use, per <!mskb=291183>Microsoft Knowledge Base Article 291183<!/mskb>.

    If the problem persists, sometimes corrupt dll's cause messaging problems, so on that user's machine, refresh (i.e. install clean copies of) the dll's listed in the second gray box of this <!mskb=314982>Microsoft Knowledge Base Article 314982<!/mskb>.

    Post back if this doesn't help.
    -John ... I float in liquid gardens
    UTC -7ąDS

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    Re: Sendin meeting request via email (2002 (XP))

    Thanks John, restarting Outlook in cleanfreebusy then clearing the forms cache did the trick.

    Don't know if it had anything to do with the original problem but it turns out my coworker was the only one with Acrobat Writer 5.0 on his local machine. He had had to "disable for this session" the Acrobat PDFmaker templates everytime he opened Outlook. We did a Microsoft-suggested workaround and renamed his Acrobat pdfmaker template files. The Outlook problem didn't get solved however until we cleared the Outlook forms cache.

    Susan

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