(Outlook 98 / SR2 - sorry) It must be Outlook problem day. Have another user who, when she clicks an email ("mailto:") hyperlink in an email to send an email to someone, can not insert a Contact item. She gets an error: "The operation failed due to network or other communication problems. Check your connections and try again." This only happens if she is trying to insert a Contact into an reply email that she "created" from clicking a hyperlink in the original email. If she opens a blank email, and types in the recipients address, she gets no error when attempting to insert a Contact. Also, if she replies to an email using the Reply button, and then inserts a Contact, she gets no error. And I have no idea what might make it do this. Any guesses?