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  1. #1
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    Test Questions (MS-Word 97-2002)

    <img src=/S/hello.gif border=0 alt=hello width=25 height=29> All

    I was asked to develop a test that would test one's ability with MS-Office.

    I have some cute questions, but I am soliciting some questions, with answers no doubt, that will challenge one's experiences and start them thinking and reaching for a solution.

    What I am looking for is questions such as:

    1) How do you make a word Bold?
    2) How do you adjust spacing between lines. Vertical spacing that is.
    3) How do you change bullet styles.

    Now these were suggested questions, but I think they are too easy. I need a bit harder questions, so take them as a sample only. I sure would like to know who knows enough about MS-Office as well.

    Thanks

    Wassim
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    Re: Test Questions (MS-Word 97-2002)

    Wassim,

    When you develop a test you first need to think about the skills that you are testing for.

    Instead of testing for someones "ability with MS-office" it would be much better to think about the job they are supposed to do and the things they will need to be able to do. This can be a difficult process, but when you have done it, it will be very easy to write your questions.

    StuartR

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    Re: Test Questions (MS-Word 97-2002)

    Hi StuartR

    You are right, but this is the exact problem I am facing. How to decide who knows WHAT?

    We have been getting requests for the MOUS certifications, and my employer needs to know who can go to these classes before sending them, vs having an in-house training session.

    All these requests come from administrative support staff, so the job is uniform to a certain extent. But there is one major factor, we have some really proactive people who are truly wanting to advance, and I know that because they ask questions that show that they are thinking. And others simply are happy with what they do. But since they still lack the skills to pass the MOUS, and since they think that since "Sally" got to go to MOUS they are automatically approved for such a test.

    But again you do raise valid points and thus I need these questions. I have developed some 45 questions, but still would like to see what others have in mind.

    Wassim
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    Re: Test Questions (MS-Word 97-2002)

    You might find it useful to look at <post#=167187>post 167187</post#> Competencies for Legal Secretaries from a few months ago.
    Regards
    John



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    Re: Test Questions (MS-Word 97-2002)

    <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> John

    This is an interesting thread. I'll try and design questions based on the stuff in that thread.

    Wassim

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    Re: Test Questions (MS-Word 97-2002)

    Wassim,

    Here some more to select from:

    When listing files, be able to use the * wildcard
    Using help
    Deleting text (delete key and by blocking the text)
    Moving through the text quickly by using shortcut keys
    Changing fonts and font sizes
    Bold, Italics, Underlining
    Right, Center, and Left Justify text
    Inserting text and typing over text
    Selecting and moving text (cut and paste)
    Selecting and copying text (copy and paste)
    Selecting All
    Opening an existing file
    Opening a new file
    Save/Save As commands
    Previewing document prior to printing
    Printing
    Changing Printer
    Searching Text
    Superscript and Subscript
    Switching between documents (between windows)
    Moving material from/to another file
    Changing margins
    Changing line spacing
    Deleting a File
    Using spellcheck
    Using thesaurus
    Indenting text
    Using footnotes and endnotes
    Inserting a hard page
    Closing a Word document
    Exiting from Word
    Al
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    Re: Test Questions (MS-Word 97-2002)

    <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> Al

    But tell me more about:

    1) Moving through the text quickly by using shortcut keys? Do you mean the Home, End, CTRL+ Arrows, or do you have something else in mind?

    2) Inserting text and typing over text. This pertains to the Insert Key that I keep hitting by mistake, or do you have something else in mind?

    Al you gave some great ideas here, <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

    Wassim
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    Re: Test Questions (MS-Word 97-2002)

    Wassim,

    1) Moving through the text quickly by using shortcut keys? Do you mean the Home, End, CTRL+ Arrows, or do you have something else in mind?

    In Word, I suggest you press F1 to start up help and enter "keyboard shortcuts" in the Search box. Look under "Move the insertion point," for example. There are lots of others, too.

    2) Inserting text and typing over text. This pertains to the Insert Key that I keep hitting by mistake, or do you have something else in mind?

    Yes. Also, selecting text and typing over it.

    Glad it helped.
    Al
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    Re: Test Questions (MS-Word 97-2002)

    Al

    Did you know that you can print a list of Shortcut Commands? I did not know that MS-Word came with some Built-In Macros. One of them is called ListCommands and it is under the Word Commands Macros.

    Now this is an advanced question that will separate the boys from the Guys.

    Thanks, I learned something new today.

    Wassim
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    Re: Test Questions (MS-Word 97-2002)

    Wassim,

    Yes, I knew that but figured it might be a little overwhelming.

    Glad to be of help.

    Regards,
    Al
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    Re: Test Questions (MS-Word 97-2002)

    Hi,

    Try asking questions that make them think like - explain the difference between a continuous break and a page break - or have them list different breaks.

    Create a scenario and ask what is a method to overcome it?

    beck

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    Re: Test Questions (MS-Word 97-2002)

    Perhaps my previous experience has soured me toward MOUS Certification, but I think you'd be better off just determining by attitude and general work performance whether someone is a proactive employee who wishes to advance. I'm sure that MOUS training would greatly benefit such people. However, I don't think that MOUS certification ensures competency.

    A couple of years ago, I hired a temp through an agency to replace me while I was away for 2 days. I specified that I wanted the temp to be an advanced Word user. I use styles extensively, along with specially formatted templates. The agency sent me a temp that was "MOUS Certified" and my boss ended up sending her home by 10:00 am the first day after she had spent 2 hours attempting to produce a simple letter.
    Samantha

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