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  1. #1
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    CTRL+P Anomaly (All versions (97-2002))

    We have some (not all) users who use the keyboard shortcuts faithfully (mostly secretaries). We have noticed an anomaly with a particular shortcut. When these users use the CTRL+P key combination to print an existing document, the first page of the document automatically throws in a one-inch blank header. We have been tracking this over six months and some users have it happen 100% of the time; while others only a portion of the time (to their best knowledge). Is anyone else experiencing this phenomenon? If so, has anyone found a "fix" (or even admission by MS that it's a problem)?

  2. #2
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    Re: CTRL+P Anomaly (All versions (97-2002))

    Have you checked your installations to make certain they have all the current service packs...? (both Word and your Windows OS)

  3. #3
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    Re: CTRL+P Anomaly (All versions (97-2002))

    Yup! First thing we did - still happening even after that. It is only happening on documents that have headers beginning on page two (such as letters), though.

  4. #4
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    Re: CTRL+P Anomaly (All versions (97-2002))

    Does it ONLY happen with CTRL+P, or does it happen when the use Print from the File Menu?

    They should both bring up the Print Dialog box.

    Do they all print to the same printer (or same type of printer)?

    Is it only documents based on a specific template?
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    Bryan Carbonnell - Toronto <img src=/S/flags/Ontario.gif border=0 alt=Ontario width=30 height=18> <img src=/S/flags/Canada.gif border=0 alt=Canada width=30 height=18>
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  5. #5
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    Re: CTRL+P Anomaly (All versions (97-2002))

    Yes, this is SPECIFIC to the CTRL+P combination (does NOT happen when they click the print icon or use File/Print from the menu). It is happening on a myriad of printers (all HP) from an old IV through to the latest 4000s. It does appear to be a specific template from what we can tell. They are complaining that it is happening to them only in the "letterhead" template (although there are several different versions of the template due to different Office versions and Bill's penchant for changing the file path each time).

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    Re: CTRL+P Anomaly (All versions (97-2002))

    Have you checked for a macro that is assigned to CTRL+P?
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    Bryan Carbonnell - Toronto <img src=/S/flags/Ontario.gif border=0 alt=Ontario width=30 height=18> <img src=/S/flags/Canada.gif border=0 alt=Canada width=30 height=18>
    Unfortunately common sense isn't so common!!
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  7. #7
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    Re: CTRL+P Anomaly (All versions (97-2002))

    WHEW! Not my macro, but went through every piece of code with a fine tooth comb and there are no references anywhere to CTRL+P. Spoke to the users again and apparently this does not happen when they create the document using the template, but afterwards. Example: User1 creates a letter today using the letterhead template. The letter is 12 pages long. Boss makes a change to a word on page 10. User1 wants only to reprint page 10, but using CTRL+P and selecting a page causes that page to be one inch further down the page than it should be. If User1 prints the whole document, this does not occur - only on the selected pages functionality. I am REALLY stumped on this one!!!

  8. #8
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    Re: CTRL+P Anomaly (All versions (97-2002))

    Can you post the template and one of the documents created that gets messed up?

    Maybe someone can see something that you are missing?
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    Bryan Carbonnell - Toronto <img src=/S/flags/Ontario.gif border=0 alt=Ontario width=30 height=18> <img src=/S/flags/Canada.gif border=0 alt=Canada width=30 height=18>
    Unfortunately common sense isn't so common!!
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    Re: CTRL+P Anomaly (All versions (97-2002))

    I wonder if the macro captures the printing events but has missed control+P.
    If there is header configuration in the macro then the following may point you in the right direction.

    I have always had frustrations with headers/footers in Word when part printing for example in page numbering.
    I have found that unlinking often helps

    May be irrelevant but hope it helps
    I have attached a snippet to illustrate
    Attached Files Attached Files

  10. #10
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    Re: CTRL+P Anomaly (All versions (97-2002))

    I would check two things, especially since it's intermittant. First, check to see what template is attached at the time. Secondly, perform the steps in <post#=127986>post 127986</post#> in order to see what command is invoked when you press Ctrl+P.

    Since you can assign shortcut keys to the document, to the attached template, to normal.dot, & to a global template (including an add-in), there may be conflicting assignments. See How Word Resolves Conflicts for an explanation of the hierarchy.

    Hope this helps.

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