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  1. #1
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    Closing Word (Word 2002)

    An elderly lady friend gets the following error message when closing Word on her brand new computer.

    "Normal was being edited by another Word sessin. If you save this document wih the original name, you will overwrite any changes made in the other session."

    However, there is no other session! (At least not that I can detect.)

    If you answer "yes" it then informs you that it is a read-only file and cannot be written to. Needless to say, this totally confuses the lady (and I must say it's got me wondering too.)

    Could it be that at some previous time she shut down the computer without closing a file properly, and the resulting temp file is screwing up the works? Next time I'm at her home I'll check for those temp files, but if anyone has other suggestions I would love to hear about it.

  2. #2
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    Re: Closing Word (Word 2002)

    There could be (a) temporary file(s) named something like ~$Normal.doc or ~WRLnnnn.tmp where nnnn stands for some number, created in the Folder where the Normal.dot file is stored. Both these kinds of files have to be deleted, when Word is not active. For good measure, delete Normal.dot too, unless you have some macros etc stored in it. Normal.dot will get re-generated by Word when you next launch it. Hopefully, these actions should resolve the problem.

    To reach the folder where Normal.dot is stored, use the Find Files or Folders feature of Windows to locate where Normal.dot is stored, note the path and reach it with Windows Explorer, or look in the Tools|Options|File Locations Tab in Word to locate the Startup Files path.

  3. #3
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    Re: Closing Word (Word 2002)

    Thanks Rajesh,

    After giiving it some thought I believe your suggestion is right on the money, and I'll give it a try next time I visit my friend.

  4. #4
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    Re: Closing Word (Word 2002)

    Hi Chuck:
    I agree with Rajesh that it sounds like a temp file. I would:
    1. Click an empty spot on the taskbar & press F3.
    2. Make sure that the look in box is your primary hard drive & that "include subfolders" is ticked.
    3. Type
    *.tmp;~*.do?;~*.wbk
    in the "named" box & search & then delete everything.

    However, I wouldn't delete normal.dot. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> Users have often made changes without realizing it (styles, autotext, spike--which is autotext, or shortcut keys). Tell your friend to delete temp files after rebooting whenever a program, such as Word, crashes & this shouldn't be a problem. In fact, it would be a good idea to save the search on the desktop so that it could be run easily.
    Cheers,

  5. #5
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    Re: Closing Word (Word 2002)

    Hi,

    Sounds like a good idea to me. I ran your suggested Find on my own computer and discovered all kinds of useless junk!

  6. #6
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    Re: Closing Word (Word 2002)

    Hi Chuck:
    To be honest, I run a Find on

    ~*.*,*.tmp

    which is even a little more aggressive & I've never had a problem with doing so. There are a few programs which do have files starting with ~ so I'm probably lucky. See <post#=29967>post 29967</post#>
    Cheers,

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