View Poll Results: Missing Options in 'Event on Device' Dialog

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  • I have Win2000/SP3 and am experiencing this problem

    732 31.00%
  • I have Win2000/SP3 and my imaging applications are listed

    649 27.49%
  • Nah...Forget it.

    563 23.85%
  • I remember having seen temporary files in the past

    188 7.96%
  • I have never seen any

    139 5.89%
  • I just want to view the results of the poll

    39 1.65%
  • I DO NOT have a jumpy mouse pointer with <b>Windows ME</b> and USB

    9 0.38%
  • I have a jumpy mouse pointer with <b>Windows 2000</b>

    8 0.34%
  • I DO NOT have a jumpy mouse pointer with <b>Windows 2000</b> and USB

    21 0.89%
  • I have a jumpy mouse pointer with <b>Windows XP</b>

    11 0.47%
  • I DO NOT have a jumpy mouse pointer with <b>Windows XP</b> and USB

    2 0.08%
Results 1 to 7 of 7
  1. #1
    Uranium Lounger
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    'Event on Device' Does Not Show Any Applications

    Gang,

    I've been looking into a strange problem for my sister and her husband. They have a digital camera that connects via USB. On their old machine, under Windows 98, there were no problems. However, with their Canon camera software installed, reinstalled, and reinstalled again for good measure, they now have a problem acquiring images from the camera. Well, sort of. What should be happening is this: you connect the camera, turn it on, and WIndows recognizes that there is an event, and pops up a dialog box asking you which application should launch. Standard fare for scanners, etc.

    However, when they connect the camera now, the event box pops up and is completely empty. No registered applications.

    You can open the Canon software and import from there, no problem whatsoever. I did some digging and found that it may be related to Service Pack 3, which they have. Information on this is exceptionally sparse - but I found no less than five references to this, starting at this article at ENTMag. On each of the three pages are comments supporting the theory that Service Pack 3 is the culprit. The final post lists a possible fix, too:
    <hr>To comment on the above "Larry from Fremont" msg : I had the same problem with missing registered applications and solved it by replacing the "stisvc.exe" file, which came with SP3, with the previous version, either from SP2 or original Win2000 installation CD.<hr>

    So why am I posting? Because this is one website, but there are a lot of complaints. Anyone with Service Pack 3 having this problem? Anyone know if this fix is valid? I intend to give it a shot and see if I can get it to work, but I would like to solicit everyone's input on this. Seems a rather egregious oversight for a service pack, breaking USB imaging devices.

    <FORM METHOD=POST ACTION="http://www.wopr.com/cgi-bin/w3t/dopoll.pl"><INPUT TYPE=HIDDEN NAME="pollname" VALUE="1036181014WyllyWylly">
    Missing Options in 'Event on Device' Dialog
    <INPUT TYPE=RADIO NAME=option VALUE="1"> I have Win2000/SP3 and am experiencing this problem
    <INPUT TYPE=RADIO NAME=option VALUE="2"> I have Win2000/SP3 and my imaging applications are listed

    <INPUT TYPE=SUBMIT NAME="PollSubmit" VALUE="Submit vote" CLASS="buttons"></FORM>
    -Mark

  2. #2
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    Re: 'Event on Device' Does Not Show Any Applications

    Mark, Take a look at this page http://support.microsoft.com/default.aspx?..._Public_New.asp. There are several 'possibles' for USB problems.

    hth,
    Joe
    Joe

  3. #3
    Uranium Lounger
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    Re: 'Event on Device' Does Not Show Any Applications

    Thanks Joe, I gave that a good long gander. There is nothing that specifically addresses this issue. It's not a USB problem per se, USB is just the conduit - the actual problem is that Windows 2000 does not list any registered applications for image acquisition when there is a device event (button press, etc.)

    Based on what I saw in the link from my original post, I suspect this is a fairly common issue that resulted from Service Pack 3. Unfortunately I can't test the scenario with an SP2 machine, because I just don't have any available. Damning proof would be that it works with SP2, then stops after applying SP3. Now, if I could only find a guinea pig machine to test this theory on....
    -Mark

  4. #4
    Plutonium Lounger Leif's Avatar
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    Re: 'Event on Device' Does Not Show Any Applications

    Guinea pig here sir, reporting for duty. <img src=/S/salute.gif border=0 alt=salute width=15 height=20>

    Yes, your theory is correct. I have tested on a W2K SP2 > SP3 and a Canon CanoScan.
    There are two 'fixes' - one is to replace stisvc.exe with the SP2 version (in my case version 5.0.2195.2104, dated May 2001), the other is to select just a single application from the "Event on Device" setup through CP > Scanners and Cameras. This requires a reboot and results in no choice being offered, you just go straight into the preferred application.

    A pretty selective search on Google ("Event on device" windows 2000 sp3) threw up just 3 results - one for the entmag link and two for threads in a discussion forum at Canon!
    I wonder if this is just a Canon problem?

    ** Just tried the Google search again, and only get entmag now . . . <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15> . . luckily I still have the other two open:
    Canon Link #1
    Canon Link #2

  5. #5
    Uranium Lounger
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    Re: 'Event on Device' Does Not Show Any Applications

    Aye aye, chiming in with the results of my own test. After replacing the STISVC.EXE file with a pre-SP3 version (which seems the most logical fix) I had a list of applications to choose from when powering the camera on. I did have to reboot, but since it worked swimmingly well, I can live with that. For the record, I used the STISVC.EXE from service pack 1, since that was what I had handy.

    Since the device in question is a Canon but it also happens with an HP scanner, I think we can rule out that it's a Canon problem. Thanks for checkin' it out for me Leif!!
    -Mark

  6. #6
    New Lounger
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    Re: 'Event on Device' Does Not Show Any Applications

    A little late on the thread - but I also have a problem getting Win2K to recognize my USB connected scanner - a Mikrotek 5900. Everything else appears to be working. Now to find an older copy of the STISVC.EXE file... <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

  7. #7
    Uranium Lounger
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    Re: 'Event on Device' Does Not Show Any Applications

    John, you should be able to find that file on the original Windows 2000 CD. It will be compressed and named STISVC.EX_, so you will need to go to a command prompt, navigate to the CD's i386 folder, and use the following syntax: <pre>EXPAND stisvc.ex_ {destination directory}</pre>

    You'll have to expand it into a temporary location first, because you will need to delete two copies on the live system: one in the %systemroot%SYSTEM32DLLCACHE folder, and the other in %systemroot%SYSTEM32. Delete or rename the copy in DLLCACHE first, or your changes in SYSTEM32 will be overwritten.

    Any version of STISVC.EXE prior to Service Pack 3 will work - and in fact, you can extract the service pack itself and obtain the file from there if you have a copy of SP1 or SP2 around.

    Good luck!
    -Mark

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