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  1. #1
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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Excellent article! Thank you for doing it.

    One suggestion in your Second Step. For finding normal.dot, look in Tools, Options, File Locations, user templates. I was at a clients this morning and the user templates location was set to the home drive on the server.

    Another note: If Word can not find a normal.dot in the user templates folder, it will check the word program folder, then the workgroup templates folder (if it has been set). If Word finds a normal.dot in either of these places, it will use this instead of creating a new one. (See http://support.microsoft.com/default.aspx?...kb;EN-US;214215 for a detailed explanation of the template paths and normal.dot.) I like to get rid of (rename) all the normal.dot files I can find to be sure Word creates a new default one. But Tools, Options, File Locations, user templates is the only way to be sure of the one Word was using when you started trouble shooting to begin with.

    Yet another note: With Office 2000/Win2000 and higher, Word will use the startup folder in the user's profile - this is what will show when you go to the user information in tools, options. (C:documents and settingsusernameapplication datamicrosoftwordstartup) However, Word will also load templates in the startup folder which is created by default in the installation (program filesMicrosoft OfficeOffice10startup - default for Office XP). You need to look in both places.

    Remember when you search application data, it is a hidden folder so you have to show hidden files and folders.

  2. #2
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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Hi Darryl:
    Thanks for the suggestions. I had thought about putting some of that information in, but the article was getting too long already. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> I'm aware that Tools/Options/File Locations will locate the normal.dot path--problem is they still have to open Explorer to rename normal.dot, so using F3 will be a little faster--unless they have more than one normal.dot. I'll will try to edit that step to reflect this.

    Thanks for the info on Win 2000. I had not considered what happens with hidden folders. In my experience with Win NT & with Win 98, you can find both startup folders & the template folders even if the folder option view is set to hide certain file types. Is this not true with Win 2000?

  3. #3
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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    With Win 2000, if show hidden files and folders is not checked, then find will NOT find the startup folder.

    It is even worse with Win XP. There is a separate setting in Find which ignores the setting in explorer. You have to find the option to "search hidden files and folders". You have to first click, "more advanced options", then you can select "search hidden files and folders".

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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    <img src=/S/ranton.gif border=0 alt=ranton width=66 height=37> Why is it when Microsoft makes a feature harder to use, it sticks? I still don't like the fact that I have to click "more" in the Find/Replace dialog box to get to stuff I could easily use in Word 6. <img src=/S/rantoff.gif border=0 alt=rantoff width=66 height=37> Ah well, thanks for the information.

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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Hi Phil,

    Just to detour off the main subject since we already strayed: I do a lot of Word teaching. Find/Replace, as you know, is a very powerful tool. But beginner's are intimidated by all the checkboxes and don't even know what "wildcards" are. So opening Word F/R as it was in Word 6 (95?) for a teacher can lead to a whole lot of unneeded questions. At the beginner level, I'd bet that >90% of the use of F/R is to find one word and replace it with another. It's only when you appreciate styles that you can start to worry about finding a style and replacing it with another style. Trying to explain wildcards to a beginner is just too much - usually they can't even think of how to postulate a find involving expressions, etc. The idea of abbreviated menus and having toolbars share one row, per Office 2000, was a step in this direction although I don't like it. (I was recently teaching Excel and had to have people/beginners arrange their toolbars so they were on separate rows - major detour in class. Imagine saving one toolbar row when your spreadsheet might have 65K rows!) At least this is my experience.

    For me, I'd appreciate having the More button already clicked when I open F/R. Just one more item to add to my list of things for an AutoOpen macro for operating the way I'd like. Some day.

    But I rant on. Forgive me.

    Fred

  6. #6
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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Thanks for the suggestion Phil. It didn't work either unfortunately.

    I'm still trying to find out how Microsoft thinks the Custom styles display should work. Maybe it'll be a bit like the peculiarities of the numbering system in that if you do things in a certain order (and hold your tongue in a particular way) then it works ok, usually. I can't find any documentation on it however. Do you know of any?

    As I said before it seems to be that setting "Styles to be Visible" to Show All or Hide All is the genesis of the problem. Somehow it seems to remove Word's ability to recognise which styles are built-in, which are in the document and which are user-created.

    Regards,

    Jim.

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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Yes, please make your warning bigger about ~*.*,*.tmp
    We have many people that share systems, and several know to use ~ ' - and _ in front of a folder name, to make it sort to the top of a list. The inexperienced person trying to help, could blow away entire folders with a generic search and delete on ~*.*

    Thanks,
    TP

  8. #8
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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Thank you. Good suggestion. I've modified it.

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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Especially since you are telling people to do a system wide search and destroy, not just a temp folder search and destroy. Imagine if Theresa Michelle Pfeiffer didn't hide extensions, and named some of her files whatever.tmp? I see the same scary universal search and destroy over at The Office Experts board. Someone's going to lose a boatload of data sometime.

    For what it's worth

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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Hi Phil

    I have been using Word for several years (about 5% of its capability)

    I don

  11. #11
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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    >> What symptoms would I be experiencing?

    Word not operating correctly (or not at all)

    >> What is the Data Key?

    An entry in the Windows Registry that holds many of your personal settings. For historical reasons, it is stored in an oldfashioned way that is vulnerable to becoming corrupt.

  12. #12
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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Thanks for the post. Helped me work through and fix problem with word 2003.

  13. #13
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    Re: Systematic Approach to Behavioral Problems in Word (Word 97/2000)

    Thank You <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30>

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    Re: Systematic Approach to Behavioral Problems in

    A tilde is a fussy little thing, foreign to many without computer experience, and it is easily overlooked, depending on your screen or printout formats.

    Your 'FIRST STEP' is big and very bold, especially on my printout, your bold red 'warning' is easily spotted, but what if an author has a single partition with files in the default location and no backup and reads your deletion instruction as '*.do?' because he overlooked the tilde that precedes it? THAT is where I take exception to your formatting, and yes, I nearly did it myself (the reading part, that is, and it is very light on my printout).

    An invaluable post.

  15. #15
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    Re: Systematic Approach to Behavioral Problems in Word

    Hi Phil

    Missing Menus and Tool Bars?
    O2k,Word 9.0.6929 SP-3

    I opened Word today and had no Menus and Tool Bars, top lines looks like:

    Line 1 - W Document1

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