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  1. #1
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    Print preview crashed when using wheel to scroll (Excel 97)

    I have a couple of users who have this problem. They are both using Excel 97 on a Windows 2000 OS. They both have an optical wheel mouse (different brands). When they are in Print Preview and try to use the wheel to scroll, Excel crashes. Has anyone else ever seen this on a Windows operating system? If so, is there a fix (other than "don't do that")?

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  2. #2
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    Re: Print preview crashed when using wheel to scroll (Excel 97)

    The first thing to try is check for an updated mouse driver.
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  3. #3
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    Re: Print preview crashed when using wheel to scroll (Excel 97)

    Thanks for the reply. I have tried a couple of different drivers with the same result. Right now they are both using the latest from the Microsoft update site.

  4. #4
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    Re: Print preview crashed when using wheel to scroll (Excel 97)

    Hunch:

    Maybe changing the number of lines to scroll (in the mouse driver's wheel settings) to 1 might help?
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  5. #5
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    Re: Print preview crashed when using wheel to scroll (Excel 97)

    I reduced the number of lines. While I was in there I also disabled the accelerated scroll feature.... it still crashed. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

  6. #6
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    Re: Print preview crashed when using wheel to scroll (Excel 97)

    Hmmm. I'm sorry to say I'm out of ideas now.
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

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