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  1. #1
    Star Lounger
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    Mystery things on screen (Word97/SR2)

    Hi. I wonder if someone can help me with a strange intermittent problem. I've tried searching for an answer but it's a strange one this and I cannot find anything. The problem happens to myself and one other user in our office who is using Windows XP with Word 97. We also use Word as the Email Editor (I know I know <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15> but we have to in order to use our third party Document Management software). What happens is that if you have word open and have a floating toolbar somewhere in the screen, and then an email arrives which you then go and open, when you close the email and go to other packages the shape of the toolbar floating in the middle of the screen "copies" the text from the email and leaves this displayed in the shape !!! The only solution I've discovered is to log off or reboot, but this can be time consuming. I just wondered if this was something that has been experienced by anyone else and there is a quicker fix !! Cheeky I know, but any help, if out there, would be appreciated.

  2. #2
    Uranium Lounger
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    Re: Mystery things on screen (Word97/SR2)

    Hi Laura:
    I'm not sure. If I'm following you correctly, this sounds like a display problem. If the text from any window appears on top of a toolbar after you've closed the window, it may be that your're running out of resources, or the video driver needs updating. What happens if you close the floating toolbar & redisplay it? If that helps, it's at least quicker than a reboot.

    If you don't get a solution here, perhaps the Windows XP board can help (assuming I haven't misread the problem).

  3. #3
    Star Lounger
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    Re: Mystery things on screen (Word97/SR2)

    Phil, thanks very much indeed <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>. This has just happened to me again and I tried redisplaying the toolbar then closing it again and this made the mystery box go away.

    Thanks again

  4. #4
    Uranium Lounger
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    Re: Mystery things on screen (Word97/SR2)

    Hi Laura:
    Glad that helped. However, there may still be a problem. If this is happening on many documents, you need to either Ctrl+Alt+Del & end some non-essential programs that are running or prevent as many programs from running at startup. Then, too, you may need to update the video driver.
    Cheers,

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