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  1. #1
    Lounger
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    Office 2000 SP3 Won't Install (Office 2000 SP2 Pro)

    I tried repeatedly to install Office 2000 SP3, but MS's check of my Office 2000 installation (Office Update) always fails, kicking me out to an error page (http://office.microsoft.com/productu...?DeclineCode=1). I follow the instructions faithfully, but always end up kicked back to the same error page. Windows Update seems to run without a problem, although I am up to date there.

    I am running Win98SE, Office 2000 Pro, IE 6 SP1 on a Vanilla Pentium 4 1.6GHz machine with 256Mb RAM.

    Anyone have an idea about what I'm doing wrong? Or, am I not the guilty party?

  2. #2
    Silver Lounger
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    Re: Office 2000 SP3 Won't Install (Office 2000 SP2 Pro)

    It happens... I saw such error message before, but it's very difficult to figure out what's wrong with your Office installation.
    The workaround is: download and install SP-3 (you decided to do it anyway.)

    Go to http://office.microsoft.com/downloads/2000/o2ksp3.aspx and download the service pack, saving it to your hard drive. I would recommend to burn it on CD: chances are you will need it more than once. This is 13 MB download, so if you have modem connection, be patient. Follow instructions and install it (from your hard drive). Setup will prompt you to insert your original Office Installation CD (if you installed Office from CD), so have it ready.

    Sometimes Office Setup refuses to recognize its original Installation CD. In this case copy entire CD to different folder on your hard drive and point Setup to it.

    After SP-3 will be applied, go to Microsoft Office Product Updates webpage (http://office.microsoft.com/ProductUpdates/default.aspx) and check for updates . The chances are good you will not have the error message again.
    I wish you to see the message "There are no updates available for download. Your Office products are up-to-date!"

  3. #3
    Lounger
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    Re: Office 2000 SP3 Won't Install (Office 2000 SP2 Pro)

    Thanks. That seems to have worked without a hitch, although I still wonder why I couldn't do the update directly as I had done before.

  4. #4
    Lounger
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    Re: Office 2000 SP3 Won't Install (Office 2000 SP2 Pro)

    Oops! I spoke too soon. The update took (at least the Office products I use -- Word, FrontPage, and Excel -- all now show up as SP-3), but I still get the same error page when I check the Microsoft Office Product Updates webpage (http://office.microsoft.com/ProductUpdates/default.aspx). This does not bode well for future update checks.

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