Results 1 to 15 of 15
  1. #1
    Silver Lounger
    Join Date
    Jan 2001
    Location
    Swanzey, New Hampshire, USA
    Posts
    1,707
    Thanks
    0
    Thanked 0 Times in 0 Posts

    outlook.pst trouble again (2000 SR-1)

    I am having another bout with trying to use a backup copy of my outlook.pst file. When I open Outlook, I get a dialog box that says that it can't open the file containing the file used to send/receive mail, create appointments, etc. There are 2 options: 1) Create a new Personal files folder, and 2) Open an existing Personal files folder. When I choose option #2 and point to the backup copy that is located on my zip disk, I get two error messages. The first is shown in the attached screenshot, and the second one says: The file: Cocuments and SettingsJeffLocal SettingsApplication DataMicrosoftOutlookOutlook.pst is not a personal files folder. I can't use the Outlook "Help" because I can't open it without the outlook.pst being loaded.

    I've also tried to "Import" this file both directly from the zip disk and also from a copy that I put on my HD in a temp folder, with no success. What is strange however, is that at times I can open Outlook and point to this backup file on the zip disk and it will open and I have been able to send/receive e-mail, create a few rules with the Rules Wizard, etc. <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>. I haven't a clue what is wrong. I' also tried to do a "Repair" to Office using the installation CD, but that didn't work either. The backup file is now located in the appropriate folder but it isn't being recognized for some reason! <img src=/S/help.gif border=0 alt=help width=23 height=15>.

    Jeff
    Attached Images Attached Images
    Jeff
    simul iustus et peccator

  2. #2
    5 Star Lounger
    Join Date
    Oct 2002
    Location
    Wellington, Wellington, New Zealand
    Posts
    621
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Jeff
    <img src=/S/bummer.gif border=0 alt=bummer width=15 height=15>
    I'm suspicious that your pst is genuinely corrupted. This can be tested in a couple of ways.
    1 give it a different name let Outlook create another 'empty' pst

    2 try importing it, or, try adding it as another 'data file'

    To eliminiate Outlook itself as a culprit - you can have as go at importing it into Outlook Express

  3. #3
    Silver Lounger
    Join Date
    Jan 2001
    Location
    Swanzey, New Hampshire, USA
    Posts
    1,707
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Andrew,

    Okay, I successfully created a NEW Personal File and then tried to import the renamed old backup file. I got the same error message as before, as shown in my previous post's attached screenshot: <font color=red>Properties for the information service must be defined prior to use.</font color=red> And when I click "OK", I get the identical second message.

    The only thing I could Import into Outlook Express was the new outlook.pst file. There is no option to choose a particular file.

    Sorry, but I don't know what you mean by: <font color=blue>try adding it as another 'data file'</font color=blue>

    Jeff
    Jeff
    simul iustus et peccator

  4. #4
    5 Star Lounger
    Join Date
    Oct 2002
    Location
    Wellington, Wellington, New Zealand
    Posts
    621
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Jeff
    Select FIle > Data File Management ...
    Select Add

  5. #5
    5 Star Lounger
    Join Date
    Oct 2002
    Location
    Wellington, Wellington, New Zealand
    Posts
    621
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Oops. To have Outlook Express look at it it has to be the default file.

    Now that you have created a 'real' empty one you should be able to copy your genuine one over the 'real' one <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15>
    Outlook Express should then be able to see it - and better, Outlook itself may also be able to

  6. #6
    Silver Lounger
    Join Date
    Jan 2001
    Location
    Swanzey, New Hampshire, USA
    Posts
    1,707
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Andrew,

    Sorry, but I can't seem to find "File > data file" in either Outlook Express or Outlook 2000??

    I am still wondering what this thing is about : Properties for this information service must be <font color=red>defined prior to use</font color=red> <IMG SRC=http://www.the-highway.com/Smileys/scratch.gif>

    Jeff
    Jeff
    simul iustus et peccator

  7. #7
    5 Star Lounger
    Join Date
    Oct 2002
    Location
    Wellington, Wellington, New Zealand
    Posts
    621
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Jeff
    Oops - my mistake (2002 SR2) <img src=/S/blush.gif border=0 alt=blush width=15 height=15>

    As for the error message - I think that Outlook is being triggered into trying to connect to an "information service" (why am I not surprised that help doesn't use these words) based on something it perceives it sees in you Outlook file. I'd been reading it as a symptom of a corrupt file, rather than particularly meaningful. Naturally someone else may have a better explanation than that.

  8. #8
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Did you try "Inbox Repair" using the stand-alone utility scanpst.exe? I would run that on a copy of your old PST file and see if it finds some kind of corruption it can fix.

  9. #9
    New Lounger
    Join Date
    Nov 2002
    Location
    Jubail, Eastern Province
    Posts
    24
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    I suspect you've backed up to CD/R. You need to copy the ,pst to the hard disk, and then uncheck the read only attribute. CD/R files are always read only, and if you copy them back to your hard disk they remain that way until you change the attribute, and you are getting the correct error message for this fault.

  10. #10
    Silver Lounger
    Join Date
    Aug 2001
    Location
    Canton, Ohio, USA
    Posts
    1,716
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: outlook.pst trouble again (2000 SR-1)

    Not familiar with "scanpst.exe." Does it repair as your post suggests while it is scanning and do you have a say in what it repairs or is it automatic once invoked?

    Thanks.
    H Lewton

  11. #11
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    I believe it checks the integrity of the PST, restoring it to a proper data structure. What might get lost in this process, I couldn't tell you.

  12. #12
    Silver Lounger
    Join Date
    Aug 2001
    Location
    Canton, Ohio, USA
    Posts
    1,716
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: outlook.pst trouble again (2000 SR-1)

    Thanks. I don't need it at present but storing it in my memory bank (yeah, if I know me, by then I'll forget) for future use.
    H Lewton

  13. #13
    Silver Lounger
    Join Date
    Jan 2001
    Location
    Swanzey, New Hampshire, USA
    Posts
    1,707
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Steve,

    Thanks for the input, but the "Read Only" attribute wasn't checked. I tried checking it and then unchecking it with the hopes that it might give it the necessary "jolt" and be made usable. But that didn't work. So, I'm still left with not being able to import or even open this file to view it so far.

    Jeff
    Jeff
    simul iustus et peccator

  14. #14
    New Lounger
    Join Date
    Nov 2002
    Location
    Jubail, Eastern Province
    Posts
    24
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    What version of Windows? If you have XP or 2000 and are using the NTFS file system than you may find that the folder the file is in does not have permssion for you to use it, If you have NTFS as your file system then right click on the .pst file and choose properites|Security, Unless there are very good reasons not to do so give everyone access to the file. Then move the file somewhere where you can be sure you have access to the whole path. Post back

  15. #15
    Silver Lounger
    Join Date
    Jan 2001
    Location
    Swanzey, New Hampshire, USA
    Posts
    1,707
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: outlook.pst trouble again (2000 SR-1)

    Great suggestion and one that I didn't know about. Ran the "scanpst.exe" and it found no errors. I now can't even copy this file to the appropriate folder or any folder on my HD??????? Very <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15> at this point. I tried copying this file to a CD-R and Nero said there was an error reading the file. The file permission for this file is "archive". I'm at a total loss at this point to know what to do next.

    Any further suggestions?

    I also tried the last suggestion, i.e., check the Security parameters of this file and there is no tab in Properties to check this either. The file is sitting on a Zip disk at present. Funny, I was able to copy over all the other files in that folder on the Zip disk, including my old "archive.pst" file, which only had some very old Inbox messages. I NEED.... my entire .pst file, as you can well imagine! <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>

    Jeff
    Jeff
    simul iustus et peccator

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •