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  1. #1
    Star Lounger
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    Mailbox limits setting

    We have set mailbox limits for some users recently whose mailboxes were getting out of hand. A user has hit his limit and can no longer send mail. he has asked for this to be released to allow him to send some urgent mail - and has promised to archive!
    Anyway, I have removed his limit but after two hours, he is still barred from sending mail. What is the probelm?

    Thanks

  2. #2
    Administrator
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    Re: Mailbox limits setting

    Has he shut down his e-mail client and re-started? If that does not work, trying re-booting the client machine. The server limits may be cached locally so until that is cleared/reset you won't be able to send.

    Joe
    Joe

  3. #3
    Star Lounger
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    Re: Mailbox limits setting

    Even rebooting the client PC does not speed up implementation of the change - Exchange continues to take its own sweet time to make the amendment - up to two hours.

    Any other thoughts?

  4. #4
    Platinum Lounger
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    Re: Mailbox limits setting

    Are you using multiple exchange servers? The 2 hour comment seems like a replication issue...

    There normally is a delay of up to 20 min and rebooting can help. It really depends on the topography of the network though - it's faster if there is one server doing everything (AD, Exchange etc).

  5. #5
    Star Lounger
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    Re: Mailbox limits setting

    Sorry, I should have said - we have 4 Exchange servers anf two domain controllers.

    How can I speed things up - by making the amendment, via AD Users and Computers, on the server that hosts the mailbox?

    Also, it would help if we warned the users that mailboxes were about to reach limit but although I have ticked the warning box at 10Mb below limit, users are not receiving the warning. Any ideas?

  6. #6
    Platinum Lounger
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    Re: Mailbox limits setting

    <hr>he has asked for this to be released to allow him to send some urgent mail <hr>
    Rather than change the limits, you should have told him to delete, archive or otherwise reduce the size of his mailbox. Then he can send again... instantly. If there was nothing he could do without (especially in sent folder) and the deleted folder was already emptied, he could copy large messages to his hard drive and delete them from the mailbox - or delete large attachments and keep messages.

    What limit are you using? You should have at least 50 megs (more if there are retention laws governing your industry). If spam is a problem, filter by known spam domains in Exchange. Turn on mailbox manager to empty the trash regularly - it can also remove really old tasks or appointments.

  7. #7
    Star Lounger
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    Re: Mailbox limits setting

    limits range from 150Mb to 35Mb, depending on usage and VIPness!

    I agree we should force users to archive or delete and we are working on it but when a director demands that his limit is removed NOW...

    Any idea about the warning message not being dispalyed to users?

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