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  1. #1
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    Normal.dot resetting (Word 2000)

    We currently store a customized Normal.dot in the Workgroup templates -on the c drive. The User templates is defaulted to (c:windowapplication datamicrosofttemplates), however the folder is empty. In a couple of instances, a new copy of Normal has appeared in the User templates folder - which stops the program from using the customized version. Once the Normal.dot is removed from the User templates, everything is back in order. Does anyone know what causes a new Normal to be saved in the User templates as opposed to updating the one in the Workgroup templates?

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    Re: Normal.dot resetting (Word 2000)

    My first question is -- does this happen all the time? If so, then what I suspect is happening is that when you open WORD it looks in the default path ...application datamicrosofttemplates for a normal.dot and if it does not find one, then it creates a new one. I am unclear how it would know to go to the Workgroup templates to find the normal.dot. I tested this on my version of WORD 2K under Windows 2K and this is what happens. It creates a new one. I suspect that Word most likely looks for the normal .dot before anything and creates the new one before looking at Workgroup folders. When it finds one in the Workgroup folders, it just ignores it, because it already has one - a normal.dot that is.

    If this happens at random, then I am at a loss to explain this one. Sorry.

    You might want to consider creating a new template and call it custom.dot and put this one in your workgroup templates, or in a startup folder . I would put all my customizations in this one. HTH

    Can anyone else out there confirm or deny my suspicions <img src=/S/question.gif border=0 alt=question width=15 height=15> <img src=/S/question.gif border=0 alt=question width=15 height=15>

    Ron M <img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    P.S. Personally, I avoid using normal.dot for any serious work. I have found it is better, and for me, safer, to design a template for the particular documents that I am working on. If I do customizations that I need, or want, in all my templates, then I put them in a personal.dot and put this in the Word startup folder.

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    Re: Normal.dot resetting (Word 2000)

    Have you read the KB article on Understanding the template path and Normal.dot? It's KB article number 214215. This explains how Word searches for the Normal.dot and what order it searches for it. The location and order depend on which version of Windows you are using.
    A lot of the explanation depends on what operating system you use. Read the article above and see if it helps. If not, let me know what operating system you are using, what you have your workgroup templates and startup path set to and what the path to your custom normal is and I might be able to offer some suggestions.

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    Re: Normal.dot resetting (Word 2000)

    Thanks for your suggestions. The problem is happening only randomly to a couple of computers in one of our regional offices (we have 5 offices and 20 computers that are set up in the same fashion). We don't use Normal.dot to create any documents - it's used to set Toolbars, AutoText entries and contains a macro for "New" to open in list view.

    Although a Normal.dot appears in the User templates - it is not supposed to be there. The only Normal that should exist should be in the Workgroups templates. I'm not sure why Word think there is not a Normal.dot in Workgroups to use and creates a new one in User templates. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

    We are using Windows 98, Word 2000. All templates pointing to the c: drive.

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    Re: Normal.dot resetting (Word 2000)

    When Word opens, it searches through a set of locations for the Normal. If it cannot find the normal in those locations, it creates a new one. So, what I think is happening, is that occasionally this custom template of yours is busy when Word tries to access it, so it creates a Normal in the default location (see the KB article).
    The location that you have set for user templates is the very first location that word is going to look when opening and looking for a Normal.dot (win 95, 98 and me without profiles enabled). So, if it does not find one there, it will create one.
    What's causing this, I'm not sure about. Here are a few suggestions. . .
    Maybe Word just crashed and it thinks the custom Normal is open, or maybe there is some sort of corruption in it and it can't save changes to it.
    Do you perhaps have a different operating system on these few machines???
    Actually, do your users log in using profiles? Could it be that occasionally, someone does not login using a profile? If so, then Word would look in a different place for the normal, and when it didn't find it, it would create a new one. Then once you were logged in using a profile again, it could create a problem.
    Or is it possible that there are a bunch of temp files in the place that you do keep the custom template?
    Another thing to check if you use Outlook, is to see if you have Word set as your default mail editor. I have heard of problems accessing the Normal template if you have Word set as the mail editor in Outlook.
    Do any of these seem like they might be the problem???

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    Re: Normal.dot resetting (Word 2000)

    Thanks for your help. We aren't using profiles. I do believe that the Normal file is busy and that might be why a new one is being created. We are still a WordPerfect/Word shop, and the secretaries are bouncing between both programs. If they are opening and closing the programs, it is possible that Normal hasn't adjusted to the next session. I will keep an eye on things to see if we can improve the situation.

  7. #7
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    Re: Normal.dot resetting (Word 2000)

    What about putting a copy of your customized template in both locations as a temporary work around?

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    Re: Normal.dot resetting (Word 2000)

    Girl Friday, thanks for the KB article reference. <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16> I have added it to my bookmarks for future reference. Most helpful.

    Ron M <img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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    Re: Normal.dot resetting (Word 2000)

    I think that's a great idea. For those computer that are having issues, I may just move our Normal to the User templates. That will definitely alleviate the problem. Thanks again! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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