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  1. #1
    Silver Lounger
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    Can't open Outlook (Outlook 2000 SR-1)

    On my wife's PC, when she clicks the shortcut to open Outlook, all she gets is the "hourglass" and nothing else. There are no error messages, etc... just nothing. I've run "Office Repair" from the Office 2000 CD. I've tried to open Outlook directly from the "Outlook.exe" in Explorer. But the application still will not open. I've checked the System Error and Event logs and there isn't anything in there related to Outlook either.

    <img src=/S/help.gif border=0 alt=help width=23 height=15> Any ideas why Outlook can't be opened and/or any suggestions how it can be opened at this point?

    Jeff
    Jeff
    simul iustus et peccator

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Can't open Outlook (Outlook 2000 SR-1)

    Try disconnecting its main PST file. Use the Mail (or Mail and Fax) control panel to discover the path to the PST and then rename it temporarily. Outlook should cough and sputter and tell you it can't find its file. If that works, create a new PST, since there is something wrong with the old one. Hopefully you'll be able to move all the contents over by connecting it as an additional PST (File, Open, Personal Folders File). Hope this helps.

  3. #3
    Plutonium Lounger
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    Re: Can't open Outlook (Outlook 2000 SR-1)

    Try searching for and renaming the file Outcmd.dat, I seem to get a corruption in this file about once a month, causing exactly the symptoms you describe.

    This will cause you to lose toolbar customisations.

    StuartR

  4. #4
    Silver Lounger t8ntlikly's Avatar
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    Re: Can't open Outlook (Outlook 2000 SR-1)

    I just reported the same problem and renamed the file, and then opened outlook...Worked TY TY TY
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

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