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  1. #1
    New Lounger
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    Replies Not sent (Outlook 98 (Office 97 SP2))

    We have one user on the network reporting the following problem: "Ive discovered a quirk in our "reply" function to outside emails. If you hit "reply", type the reply, print it for a file copy (so you don't have to go to the "sent" box to retrieve) and then hit "send", it doesn't send. But if you go back to the original message, it will say you sent a reply to it. I did this twice this wk before I realized the recipients weren't getting my email replies." None of my usual searches is turning anything up on this one. Does anyone have any ideas on how to begin troubleshooting?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Replies Not sent (Outlook 98 (Office 97 SP2))

    I have no idea, but the person should check his/her drafts folder and Outbox and see if the unsent messages are lurking there. Also, one should print after sending, or the Sent date/time won't be on the file copy. And what good would that be?

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    Uranium Lounger
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    Re: Replies Not sent (Outlook 98 (Office 97 SP2))

    I can't reproduce that problem. In addition to Jefferson's thoughts, have the user send a reply to themselves to see if it fails to send. Make sure that they are in fact connected to DUN or LAN. Has this user UNchecked the box next to Tools, Options, Preferences, E-Mail Options, Save Copies of Messages in Sent Folder? Has the user checked the box next to (wait for it) Tools, Options, Preferences, E-Mail Options, Advanced E-Mail Options, In folders other the In-Box save replies with original message? In either case the user's replies may sending succesfully but being saved somewhere other than where they expect.
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    Uranium Lounger
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    Re: Replies Not sent (Outlook 98 (Office 97 SP2))

    I sometimes print before sending when I plan to review a hardcopy draft with someone before I send it. We ain't all lawyers, ya know. <img src=/S/wink.gif border=0 alt=wink width=15 height=15>
    -John ... I float in liquid gardens
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  5. #5
    New Lounger
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    Re: Replies Not sent (Outlook 98 (Office 97 SP2))

    Of course you are correct; however, the user (a senior attorney) does not want to have to go back to the "Sent Items" folder to print out a message. He prefers to print it out at the time it is composed.

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    New Lounger
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    Re: Replies Not sent (Outlook 98 (Office 97 SP2))

    Unfortunately, I cannot reproduce the problem either. The user is in fact connected to the LAN and he has not checked or unchecked any boxes. He has the same configuration as 110 others on the LAN, but others are not experiencing this problem. He does have quite a large mailbox, and I thought it may not be sending due to restrictions on mailbox size, but bumped up the size and he is still experiencing this anomaly. The senders are not receiving the emails (confirmed by telephone). At this point I suspect some sort of weird corruption on his profile. Will attempt to export pst, create new mailbox and delete old one. Don't know of anything else, unless someone is aware of a specific problem viz printing the email out prior to sending. Thanks for your thoughts.

  7. #7
    Uranium Lounger
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    Re: Replies Not sent (Outlook 98 (Office 97 SP2))

    This user wouldn't be running into the 16k limit for message count in a single folder that Jefferson notes in <post#=199566>post 199566</post#>? As a SWAG, try creating temporary Inbox and Sent folders, drag most of the users' sent and rec'd messages to them, manually run compress, restart and see if the problem goes away.
    -John ... I float in liquid gardens
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