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  1. #1
    2 Star Lounger
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    Unable to load programs

    My mother is using WinME on a 600 Mhz machine with 192 meg of RAM. I have reloaded WinME, installed the upgrade to I.E. 5.5 (SP2), added and removed the Install Engine all to no avail. Everytime a CD gets put in the machine, it fails to load. Whatever the auto start is (Automenu, Autorun, Setup) the error message says that that program (i.e. Setup, Autorun) caused a failure in (Setup, Autorun, etc.) and refuses to load. She has Norton System works (2001) and I have run the virus checker but no viruses show up. I suspect that there might be one but don't know how to proceed from here. Any assistance would be greatly appreciated.

    Dennis

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  2. #2
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    Re: Unable to load programs

    Are your virus definitions up-to-date? If you have SystemWorks 2001, the update subscription may have expired, so newer viruses may slip by. Is there anything else that point to a virus, though?

    If I understand you correctly, Autorun is not working; but can you load software through Start | Run and browsing for the program setup file? If both fail, what is the exact error message for each?

    Autorun should be checked in Startup. To check this for ME (from memory, I don't have access to an Me machine right now), follow:
    Start | Programs | Accessories | System Tools | System Information | Tools to find the System Configuration utility. Autorun should be listed under the Startup tab (I think). Make sure that it is checked.

    Assuming it is present and correct, the file may be corrupted. Can you get a working copy from another Me installation? Similarly, can you replace the installer with a working copy? A re-install may see the corrupted file and only recognise its presence. There is no guarantee it will be replaced without performing a clean install.
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  3. #3
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    Re: Unable to load programs

    Thanks for the reply. I am sure that her virus definitions are NOT up to date. Nothing specific points to a virus... it is just that all else had failed so I was grasping for straws. Can't load software through the "Start", "Run" either. Whatever program you select, that is the error message you get. For instance, if the start program is Startup.exe then the error message is "Startup.exe has caused and error in Startup.exe. If this problem persists, try restarting your computer."
    Or if the program is called Automenu then the error message is "Automenu has caused an error in Automenu. If the problem persists, try restarting your computer." This happens with any CD inserted. My mother did call the other day and said that she tried to play a music CD and it sounded like it was dragging (running slowly). I now wonder if the CD unit may have / is going bad. I was trying to avoid re-formatting the hard drive but looks like I may have to go that route. Unless someone comes up with some other idea.
    Again, thanks for your input.

    Dennis

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  4. #4
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    Re: Unable to load programs

    It certainly sounds like a problem with the CD-ROM drive. If you have a lens cleaning kit or CD, I would try that first. Then try swapping the drive for one that you know works. If you don't have one available, maybe now is the time to think about buying a DVD drive or a CD writer. If installed software and Windows are working OK, formatting and reinstalling probably won't help.

    If you have access to anything that installs from a floppy, you could use that to test the integrity of the installer. If you can install that way, then the problem is almost certainly the CD drive.
    We never really grow up, we only learn how to act in public.

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