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  1. #1
    2 Star Lounger
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    Tracking Problems

    Tracking in Outlook 2000 doesn't seem to work correctly. I can't get the message to process even with the automatic feature enabled in options. I have to manually open a read receipt or a response for a meeting invite to get them to track. Ideas????

  2. #2
    Platinum Lounger
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    Re: Tracking Problems

    if you have automatic processing enabled in tools | options... they will process when the system is idle.

  3. #3
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    Re: Tracking Problems

    Have checked all of that and it doesn't work. It seems to work on some e-mail accounts but not all. Am I missing something else in options or does our system admin. have to change something?

  4. #4
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    Re: Tracking Problems

    what type of accounts? while it should work with all account types, the one requirement is the receipts be RTF format. i think if they are plain text they won't process at all but i rarely get plain text ones so i can't say for sure.

  5. #5
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    Re: Tracking Problems

    Does it make a difference if you use Word as your e-mail editor?

  6. #6
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    Re: Tracking Problems

    i didn't think it did - as long as they are rtf. i don't use word, but if you do it could be the cause of your problems.

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