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  1. #1
    New Lounger
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    Outlook 2002 ((10.4608.4219) SP-2)

    Have just upgraded to Office XP and hence Outlook 2002. Have been in communication with Microsoft re an anomaly which they seem unable to help with. When I access the Address Book in Word either via the Envelopes Icon or The Address Book Icon the only contacts I can Access are those with an email address or a fax number. None of the other contacts appear. If I access Contacts via Outlook and give a contact a false email address it appears in Address Book!

    Any suggestions

    Brian

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Outlook 2002 ((10.4608.4219) SP-2)

    I think Word picks up what Outlook considers to be the e-mail address book. That is, what you have designated as the Address Book for purposes of addressing e-mail messages. I don't have XP, but in Outlook 2000 Corporate/Workgroup mode, there is a two step process for adding the Contacts folder (for example) as an Address Book. You might not need all of these steps (e.g., try Step 2 first and go back to Step 1 if the box is grayed out):

    [list=1]<LI>Add an Outlook Address Book service to your profile. (Tools

  3. #3
    New Lounger
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    Re: Outlook 2002 ((10.4608.4219) SP-2)

    Thanks for your interest it is much appreciated. I have been in communication with Microsoft for the past 2 weeks trying to solve this problem and since I was getting nowhere thought I would resort to the Lounge. They actually came up with the solution last evening! There is a 'known problem', would you believe, which required me to edit the Registry! I performed the action and the problem was solved. No patch, no download for the customer to repair a known fault, bite the bullet and edit your Registry. We pay a lot of money for upgrades, which have faults in them and have to repair them ourselves.

    Brian

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