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    Has SP1 been fixed (Windows XP Home)

    Hello Everyone,
    Back in October I posted to say that SP1 caused so many problems for my laptop that I had to uninstall it. Unfortunately the uninstall also removed all my network set-up options and I had to do a total reinstall of XP. Cyberdance advised me to wait until all the bugs had been fixed before trying again. I have been watching this Forum but have never seen any advice as to whether it is safe yet or not. Can anyone tell me please? Another problem I had recently was with installing Direct X 9 which caused Check Disk to run at every boot-up and tell me about missing system files which it fixed each time. Also the mouse was flashing and uncontrollable . I removed Direct X 9 with System Restore and all returned to normal. Am I the only one with this problem as I cannot find information here about that either? I would be so grateful if someone can help me with these problems. Thank you all very much.
    Elaine

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    Re: Has SP1 been fixed (Windows XP Home)

    Elaine,
    Didn't know SP1 was broken. So far as I know, there have been MANY successful installs of SP1, with very few problem installs. In my case, I did the full download and install without even a hiccup. I also don't know of any sites, newletters, tech journals, etc. that recommend AGAINST the patch.
    Was there a particular configuration of you laptop that might have caused such pain?

    ReirectX9, Did you install the Beta release version or the latest full release? I made the mistake of trying the beta at first, and it caused nothing but grief for me. However, after removing the beta as you did, I finally got brave and installed the final version AOK.

    At this point, I can say that both are safe to use, particularly SP1. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

    Bob
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    Re: Has SP1 been fixed (Windows XP Home)

    I'm right up there with Bob. I've not had a flaky SP1 installation yet the range of 10-15 installations of it. Chances are high that if you had problems after SP1 was installed, it was there to begin with and installing the service pack exacerbated it. It may sound strange....but this IS a PC we're talking about.

    DirectX 9 can't be uninstalled short of using System Restore, but there's no compelling reason to go grab it. There isn't any software written to take advantage of its new features, and the hardware that supports it is just now coming to market. It will probably be a year before you have any reason to install it, more if you don't play games on the PC.

    The fact that installing DirectX caused you grief, as did SP1, is an indication that something else is awry. I strongly suggest that you run a repair by booting with the Windows XP CD-ROM and following the onscreen prompts. If that fails, you should seriously consider a clean installation with current drivers, after backing everything up. The troubles you are experiencing are NOT common experience...SP1 has been out since the summer, and by now major issues would have been out in the wash.

    Have you made sure all of your hardware drivers are current, from the motherboard on up? Have you checked the Windows XP Event Viewer for indications of underlying problems?
    -Mark

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    Re: Has SP1 been fixed (Windows XP Home)

    Thanks for your replies folks,
    I will try to answer your questions. When I posted in October there were quite a few people having problems with SP1,a lot of whom were waiting for it to be fixed before trying to install it again. What has happened with all these people? The reason I posted again was that I couldn`t find any recent information as to whether the bugs had been fixed. I did install the latest full release of Direct X 9, but going by your advice I can do without it for the time being. Thank you. My Sony laptop normally runs with no problems whatsoever and is very fast. I have checked with Sony support who told me to only ever use driver updates from their site suitable for my model. I have checked, and there are none available. Am I to assume that I have all the latest versions (laptop is 1 year old). Event Viewer shows no problems apart from a couple of failed attempts at connecting with E mail account. I will have a look at the repair option on my CD, but I have a vague memory that it isn`t possible with the CDs I have. I think the only option is complete reinstall. Thanks again for your comments and suggestions. I`ll go check the CD but I`m almost certain that I won`t be able to repair
    Elaine

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    Re: Has SP1 been fixed (Windows XP Home)

    Elaine,
    1.) All MS operating systems service packs are released as a package. It will not be re-released with patches as SP-1. There will be an SP--2 which will contain all the SP-1 fixes plus many more that have been released since SP-1. The only way SP-1 bugs are fixed before SP-2 is with hotfixes. You get those from Windows update or automatic updating.
    2.) You do need to be careful about getting drivers from sources other than the PC vendor site as the PC manufacturer may have made changes for specific hardware combinations. That being said, the PC vendor will also likely be very slow in posting driver updates. Many people (myself included) have applied updates from component manufaturers successfully. You just need to be ready to revert to the old version. Also, if you have an update to more than one component you are much better off doing one at a time over a period of days to weeks to thoroughly test each update before proceeding.
    3.) I can only second or third the other comments about SP-1. No problems with the machines to which I've applied it. You have to remember that the posts you see about problems a but a very small percentage of the users who have applied SP-1. That does not mean there aren't valid bugs but the vast majority of SP-1 installs are successful. Enough preaching. There could be fixes released for problems you had with SP-1. You could check with Sony or MS or search the MS support site to see if you can find solutions.

    Joe
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    Re: Has SP1 been fixed (Windows XP Home)

    <hr>That does not mean there aren't valid bugs but the vast majority of SP-1 installs are successful.<hr>
    It's worth noting that for nearly infinite number of configurations and combinations of hardware that the success rate is so high. I've always thought it amazing that Windows could work with such a wide range of hardware. The point I'm getting at is that there will always be a small subset of people who have problems, because there's just no way to test every possible scenario.

    I think there's something not quite good with Elaine's configuration given the multiple problems. The question becomes "what the heck is it??" <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    -Mark

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    Re: Has SP1 been fixed (Windows XP Home)

    Elaine, when you check your CD, browse it with Windows Explorer and see if it contains an i386 folder. If it does, and it almost certainly has to, you could ostensibly create your own bootable Windows XP CD-ROM with that folder to run the repair. If that's something that interests you, let the gang here know....you'd need access to a CD writer and a few instructions, but it's not a difficult task, and could be well worth your effort.

    Another thought that came to mind for me was that many OEM installations contain third-party applications, add-ins, and all manner of detritus. Long ago I developed a habit of formatting the hard drive and getting rid of any OEM installation, because it's almost without fail bloated beyiond belief. Read: OEM installs have a reputation for being unstable. Personal opinion of course.

    Would it be possible to insist to the manufacturer that they provide you with a full installation CD instead of a "factory restore" disk? I'd hammer them, you've paid for the license to use Windows, and you should be able to use it the way that you want. That may be pie-in-the-sky thinking but it's an avenue worth investigating.
    -Mark

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    Re: Has SP1 been fixed (Windows XP Home)

    Mark,

    ------------------------------------------------------------------------------------------------------------------
    Would it be possible to insist to the manufacturer that they provide you with a full installation CD instead of a "factory restore" disk? I'd hammer them, you've paid for the license to use Windows, and you should be able to use it the way that you want. That may be pie-in-the-sky thinking but it's an avenue worth investigating.
    -------------------------------------------------------------------------------------------------------------------

    I think that's a GREAT thought! I don't know if I have ever seen any concerted effort applied to accomplish something like that!
    I have never purchased a "canned" system from any of the majors, but a LOT of people do, I assume. Looking at some of the pure extra junk that is loaded on an OEM system, without any input from the puchaser doesn't seem right at all. Why not supply a copy of JUST Windows and also a copy of the so called "restore" CD with all of the extra junk on it?

    A barrage of emails from customers MIGHT stir some action from the OEM'S?

    Bob
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    Re: Has SP1 been fixed (Windows XP Home)

    Organizing a barrage of emails would be the true challenge. The only thing that seems to work is to talk with your pocketbook...so as an individual consumer, all you can do is work your way up the food chain until you get someone that will listen. This is such an after-the-fact gotcha, if you don't think to check into what is provided up front, you're left holding the bag. I imagine that some OEMs would resist this to the end, and their license/support agreements would probably be null and void if you didn't use the restore CD in some instances. Dell doesn't do this - or didn't, I should say.

    What I'm thinking is that one could copy the i386 folder to the hard drive, obtain the CD boot sector from the Internet (it's freely available) and then burn a bootable CD with it. It's decidedly not a job for those who are afraid to read long, dry documents, but Microsoft's and many other websites provide instructions on how to create a bootable CD, and there's also deployment information right on the CD (although it may NOT be there in the case of an OEM issue). I've used similar tactics to create an unattended installation CD for my home PC, as well as the office - including the drivers that match the hardware I use. It took some fiddling to get things right, but if I ever run into a situation where I'm having troubles as stated in this thread, I can whip out a CD and floppy, walk away for an hour, and then come back to a fresh installation.
    -Mark

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    Re: Has SP1 been fixed (Windows XP Home)

    Thanks Joe and Mark,
    I`ve taken note of all your advice and have decided to try Sony again first. I`ve sent them a firm but polite Email telling them about the problem,that I want a full installation CD and that I don`t need all the other pre-installed programs. Also that I have paid for XP Home already, and it is all I really want to install on my laptop now. I decided to go the whole hog and sent the same message to the store I bought it from.
    I checked my CD as you suggested Mark, and there is indeed an i386 folder. If I don`t manage to get the CD I will come back to you for the help you offered. I have a CD writer. How on earth you will walk me through that is another matter! I am going to show my ignorance again here, but if we create a repair disk, how do we know what to repair if we don`t know what the problem is? I agree that I should be entitled to the CD and not have to reinstall all that junk every time. "Bloated" as you said is exactly true. I never use half the stuff and an earlier posting here advised me not to delete it for safety reasons. I was totally new to computers then ( I`m learning with the help of this wonderful Forum), but if I had known then what I know now, I would never have bought a pre-installed computer. Thanks again for all the help. Will let you know the replies but it usually takes a good few days. Look out for me then!
    Elaine

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    Re: Has SP1 been fixed (Windows XP Home)

    I agree with the ideal of OEMs providing 'pure" Windows CDs, having been thru the joys of Gateway's version of a "restore" disk back with w98.

    My current vendor, a small local OEM, did supply me with an apparently clean XP CD. But, and I'm still trying to resolve this, they placed a sticker over the PC case lid with a statement to the effect that the 3 year warranty would be null & void if that sticker was damaged or removed ! That was after I had explicitly advised them that I wanted a tower case with plenty of room for me to add extra drives and other devices.
    <font face="Comic Sans MS" color="blue">TimOz</font>
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    Re: Has SP1 been fixed (Windows XP Home)

    Hi,
    I`m back sooner than I expected. Got a reply from Sony already, probably since it is a flat "No". Here is a copy of their short response.
    "Due to legal reasons and licensing agreements with Microsoft, VAIO Link doesn't supply customers with retail versions of the preinstalled Operating System.
    The only version we provide is the OEM version included on the Recovery CD's "
    I will wait to see what the supplier says.
    Elaine

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    Re: Has SP1 been fixed (Windows XP Home)

    Returning to the original subject, TechNet Article 319580 Windows XP Application Compatibility Update (April 10, 2002) may very possibly be of interest?
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

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    Re: Has SP1 been fixed (Windows XP Home)

    <img src=/S/hello.gif border=0 alt=hello width=25 height=29> Hi Elaine, it has always been my way to hold back on new SP's, until I hear back if there are any problems, and also because the download site is busy when they first come out. (Mind you my home machine is 98SE). I have found with Critical updates for example, one can be released, then within a couple of days another has replaced it with a message from MS saying to install this one, not that one! Another reason I hold back until the rush is over.

    Just to let you know I finally did install SP 1, 2 weeks ago. Apart from it stuffing up a few file associations (which I easily fixed manually) it has been working just fine. Sure hope you get a better response from the supplier about a CD for XP Home. One would think if you have paid for XP Home then the full CD would come with it. Elaine, keep checking in here because the help is fantastic, there are so many talented knowledgeable folks who will surely give you a hand.

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    Re: Has SP1 been fixed (Windows XP Home)

    Hello,
    I`m back to update you on what is happening to me as things have taken another turn since I last posted. I got a message form a Tech at my supplier saying they would not give me an XP Disk,and that I should just uninstall all the programs I didn`t want. I wrote back asking if he was sure doing this would not interfere with XP. I told you I was having problems with Check Disk always running since I had uninstalled Direct X 9. Well.now I was getting lots of errors, all connected to Direct X. I did a back-up to CDs. Yesterday I could not get into Windows at all as Check Disk was running at every bootup and would not finish and exit. I decided I had nothing to lose as Windows was broken anyway, so I decided to do a reinstall of XP, uninstall all the Sony junk and then try SP1 again. So far I have done the reinstall, removed the Sony junk and all was still running fine. I installed AVG, Diskeeper and jv 16 Power Tools. Cleaned the Reg and all still running fine. Set up email and connected to my network..all still OK.Ran Diskeeper and found total mess. Everything totally fragmented,even Paging file scattered about in 4 pieces. Took Diskeeper 6 hours to sort it all. I think that this is as good as it gets, so now I am going to download SP1. If it doesn`t work now it will never work on this system. Not wasting time installing any of my backup until I have tried SP1 just in case it crashes again. Have just received following message from the Tech.....
    Dear Sir

    The add remove programs option in XPs control panel is stable and should allow you to successfully remove all the unwanted applications. Best to do this straight after reinsrtalling the system then run the service pack imediately.
    This advice was exactly what I had decided to do anyway. Six months ago I wouldn`t have even considered doing any of this. I have found so much help and advice on this Forum .You are all so patient and helpful to us beginners. Thank you all so very much. I will keep you posted on how I get on with SP1. There`s bound to be a problem of some sort, but I`ve got my fingers crossed.
    Elaine

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