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  1. #1
    Star Lounger
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    Service Pack 1 install problems (XP Pro) (XP Pro/ Service Pack 1)

    I just installed the Windows Service Pack 1 and had two problems:

    1) During the install I got a series of error messages saying that it was unable to copy several files to the destination directory. In each case, retry was unsuccessful, so I selected the option to continue setup without copying the files. The files for which I got this error message were:
    pchsvc.dll
    pchshell.dll
    msconfig.exe
    helpsvc.exe
    helpctr.exe
    hscxpsp1.cab
    hscupd.exe
    hscmui.cab

    So my questions is: do I need to do anything about this? In the end the install of Service Pack did seem to be successful, EXCEPT FOR problem 2, below:

    2) When I rebooted the system I got a message that "file or directory C:$Mft is corrupt and unreadable. Please run the Chkdsk utility". I ran the Chdsk utility and it didn't find anything. But I still get this error message, every time I start up or shut down.

    Any help, advice, guidance for either or both of these problems will be very appreciated!

    regards,
    Abraham Z

  2. #2
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    Re: Service Pack 1 install problems (XP Pro) (XP Pro/ Service Pack 1)

    Abraham, In a word yes. You should be worried about it. You should always install a service pack with the least amount of other software running. Are you running anti-virus software? If yes, you should disable it before attempting to install a service pack. Also, are your virus definitions up to date? You need to run a scan.

    Joe
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  3. #3
    Star Lounger
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    Re: Service Pack 1 install problems (XP Pro) (XP Pro/ Service Pack 1)

    Thanks for the suggestion. I had turned off the virus software before running the SP1 install, and my virus definitions were up to date. Be that as it may, once I tried (and failed) to uninstall SP 1, Windows failed altogether. I ended up having to format and reinstall. Have done nothing else since Sunday. Ugh. All because Windows Update advised me to install SP 1 on a system that was functioning just fine...

    By the way, can anyone recommend a way to backup my whole configuration so that if something like this ever happens again I can just restore the computer to its previous state? I had backups of all my data files, but not of the registry and all the other (?) places where the system is configured. Ideally, it would be great to be able to just roll back the clock to where the computer was prior to the problem... (I know that the System Recovery Restore Points are supposed to enable you to do this, but I couldn't get it to run). Any suggestions about how to do this, ideally in a way that could be backed up onto a series of CD-Rs would be very welcome.

    Thanks,
    Abraham

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: Service Pack 1 install problems (XP Pro) (XP Pro/ Service Pack 1)

    I highly recommend "GoBack" from Roxio, which will do just that- roll back your system to where it was before the change was made. It's much better than MS system restore and you can set just how much HD space to allocate for GoBack. This in turn determines how FAR back it will allow you to go. You can get a trial version at http://www.roxio.com/en/products/goback/index.jhtml

    Bob
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  5. #5
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    Re: Service Pack 1 install problems (XP Pro) (XP Pro/ Service Pack 1)

    You could do a search in this forum. There's been other threads discussing various backup applications. I use Drive Image at home. I use Ghost at work. Both work. I used Go Back some time ago - but I'm not familiar enough with it to comment.

    Joe
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  6. #6
    Uranium Lounger
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    Re: Service Pack 1 install problems (XP Pro) (XP Pro/ Service Pack 1)

    Hey Abraham !
    As an alternative to XP's System Restore Utility, GoBack is far superior, IMHO. By comparison, GoBack is a running record of the drive(s) you are monitoring that allows you to restore to almost any time in the past, limited only by the amount of disk space you alot to GoBack. It's default is 10% of the drive being monitored and can be adjusted up or down. "Safe Points" are set automatically by GoBack after each disk action so you can restore your system from 1 minute ago to several days ago. It also gives you the ability to recover individual files that you have deleted or inadvertently changed. The only caveat is that you will lose anything that you have done on your system from the restore point to the present time. Install a program, activate or acquire a virus, create a document, save a picture, receive an e-mail..... whatever, it will not be saved as System Restore "claims" it does with some data and settings. But for a quick, clean and automatic recovery to a time before your system was trashed it's a better alternative than System Restore.

    Drive Image on the other hand is a tool to save a copy of your entire drive to a special partition it creates on your hard drive or to removable media like CDs OR DVD. This is a good utility to create a backup of a newly installed system or a new configuration of an existing system or for end of the day backups, but the image files can get rather large and it's definitely not as up to the minute as either System Restore or GoBack.

    Hope this helps. This is really a case of individual preference and need.
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  7. #7
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    Re: Service Pack 1 install problems (XP Pro) (XP Pro/ Service Pack 1)

    Many thanks for all the suggestions! After doing a bit of research, two further questions:

    1) Can Drive Image and GoBack play nicely together? Somewhere in the Googlesphere I saw a message indicating that they were not compatible...

    2) Is Drive Image 2002 compatible with XP? Again, some messages seem to indicate that, despite PowerQuest's claims to be XP compatible, Drive Image won't work properly with NTFS..

    Once again, many thanks for any advice!
    Abraham Z.

  8. #8
    Uranium Lounger viking33's Avatar
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    Re: Service Pack 1 install problems (XP Pro) (XP Pro/ Service Pack 1)

    As Doc Watson points out, GoBack & Drive Image are two separate and distinct items. Even Roxio clearly says that GoBack should NOT be used as a substitute for a regular and complete backup . So far as I know, these two programs will work together in most configurations. The key is using them early & often. <img src=/S/fanfare.gif border=0 alt=fanfare width=31 height=23>

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  9. #9
    Plutonium Lounger
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    Re: Service Pack 1 install problems (XP Pro) (XP P

    Although I've NEVER used GoBack, I do use Drive Image 6 (the latest) and IT IS compatible with XP, including making an image of my one NTFS partition. And just to be sure, I've opened up the image of that NTFS partition to see if I could see the details of the files individually and it's OK as far as I know. As with most software, you'll see cases of someone having a problem here and there and maybe even PQ's less-than-ideal support. The main thing you need to know about Drive Image is that in order to make a backup image of your BOOT drive, it runs in DOS, not Windows. I never even run it in Windows for any of my drives - I use a Win98 boot floppy.

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