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  1. #1
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    Compatibility (Pro SP-1)

    I finally got my new Dell Optiplex with all the bells and whistles and DSL from SBC (formerly Pac Bell) but I've had a few problems.

    1. Outlook 2002 keeps crashing. I don't think it's an Outlook problem, since I had exactly the same setup on my old Win 98SE system and that just kept on going. I've downloaded all the Windows updates and installed the Office XP SP-2, which I had on my old system.

    2. To start my DSL connection I have to run a program. It runs fine if I run it manually, but if I put it in the All Users Startup folder it doesn't work correctly. It doesn't put an icon on the running tasks section of the task bar, so I can't check the status or stop it.

    3. The screensaver doesn't work most of the time.

    4. I have a dozen or so shortcut icons on the taskbar, and often the tool-tips come up behind the taskbar instead of on top. Not always, but most of the time. It's a real pain in the neck.

    Except for DSL, all of my settings are the same as they were with Win 98SE.

    Anyone got any ideas?

  2. #2
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    Re: Compatibility (Pro SP-1)

    How about trying Outlook Express to see how it works. I never did like Microsoft Outlook to many problems. But thats just me. And I have heard other people complain about Microsoft Outlook giving them problems. Anyway It won't hurt to give it a try. Just set it up as your default. <img src=/S/compute.gif border=0 alt=compute width=40 height=20>

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    Re: Compatibility (Pro SP-1)

    What other devices do you have on or attached to your system?

    Are you running any PDA or FAX type software?

    Are you sure you have the "Hang up after down load of email" un checked?

    Of all the people (that I know of) that have been having problems with Outlook, it was NOT Outlook but some other software or device.

    Starting the DSL connection is NOT a Outlook problem, but a DSL setup problem.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Compatibility (Pro SP-1)

    Dave might be right. I personally don't use Microsoft Outlook and I have never had those sort of problems with Outlook Express , DSL or the software that I use , but programs act differently with each other so you might want to look into what Dave is saying. Computer's and software can go <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35> on ya sometimes.

  5. #5
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    Re: Compatibility (Pro SP-1)

    As I said in my original post, I don't think my problems are caused by Outlook. I had the same setup on my old Win 98 system and that worked fine. What's changed is that I'm now running Win XP Pro and using DSL. That's why I posted my question in this forum and not the Outlook forum.

  6. #6
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    Re: Compatibility (Pro SP-1)

    Two USB2 devices: a scanner and a printer. A parallel port laser printer, which I've had for over 10 years.

    No PDA or fax software.

    Did you mean 'Hang up after a a manual send/receive'? That is unchecked.

    I agree with you. As I said in my original post, I don't think it's an Outlook problem, as the same setup worked on my old Win 98 machine. What's changed is that I now have DSL and Win XP Pro. That's why I posted my message here instead of the Outlook forum.

    The DSL setup was Win XP built in. I didn't use the software provided by my ISP but used the Win XP new connection wizard. It works fine if I start it manually; it's only when I try to start it from my Startup folder that I have a problem. That sounds like a Win XP issue to me.

  7. #7
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    Re: Compatibility (Pro SP-1)

    OK let me put put it this way. <img src=/S/moon.gif border=0 alt=moon width=15 height=15> I am running XP Pro with DSL and Outlook Express and had the same set up with Win98 SE. Didn't have any of those problems when I changed over to XP. Thank God . Your problem may be with Win Xp or DSL or your DSL Modem . All I was trying to do was help. Some times the forum we post in does not mean that the problem can't be something different.
    I just thought if you tried Outlook Express and it DIDN'T CRASH that at least you could be up and running until you figured out the other problem. It never hurt's to try , and if it did work it might give us a little more to ponder on.

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    Re: Compatibility (Pro SP-1)

    OK, I've done a few more things. I tried Outlook Express and that crashed almost immediately. I then disconnected my DSL connection and left it off for almost 18 hours. No crash. I left Outlook running yesterday and this morning it was still up and running. So it seems my DSL is the cause. But I didn't use the software provided by my ISP. I couldn't get it to work and when I called their tech support they said I don't use it with Win XP. I set it up with XP's built in 'Add a new connection Wizard'.

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    Re: Compatibility (Pro SP-1)

    Sorry about all your problems with DSL. I have had Verizon DSL for a long time, and there software worked great with WinXP. It was very easy to set up and I have never had any problems. I don't know if it's an option but you might consider a different DSL provider. I wish I could be of more help. I'm sure your problem is with there DSL modem. Win XP just doesn't get along with it for some reason. If there is a way to work around the compatibility problem I personally don't know what it would be. Thats not to say it can't be done but it seems you have tried about everything in your power. SWB Tech. support should be helping you more with this problem then what they are. After all, there DSL service(and software) should be Win XP Compatible.

  10. #10
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    Re: Compatibility (Pro SP-1)

    I don't know know why the DSL modem would cause Outlook to crash, but I agree there doesn't seem to be much else left. My DSL provider is SBC and of course I can't reach their tech support ("Overloaded" is what the recording says).

  11. #11
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    Re: Compatibility (Pro SP-1)

    Re-Install XP with DSL service but WITHOUT Outlook. If it runs OK & with OE as default, THEN try Outlook. My bet is that Outlook is the cause of your problems.
    Forget about what setups you had with WInSE. Concentrate on an XP install.

    Bob
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