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  1. #1
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    IE - Can't access Help (6.0 (SP 1))

    For some reason, I no longer have access to Help; don't know when problem started, but I'm assuming it has something to do with a patch or update installed. Running Windows XP Home. Tried to reinstall, but installation stops and I receive error about program not being compatible (if I use regedit to change IE setting) or that a newer version is already installed (if I try to reinstall on top of current program). Whether I click Help or F1, nothing happens. Any suggestions?

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    Silver Lounger Bruce K's Avatar
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    Re: IE - Can't access Help (6.0 (SP 1))

    Greetings ~

    Coupla questions:
    <UL><LI>When you say you tried to reinstall....do you mean XPH or IE6?
    <LI>What do you mean by "(if I use regedit to change IE setting)"?[/list]

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    Re: IE - Can't access Help (6.0 (SP 1))

    When you say you tried to reinstall....do you mean XPH or IE6?
    Tried to reinstall IE6 on top of current version

    What do you mean by "(if I use regedit to change IE setting)"?
    Followed instructions in Microsoft Knowledge Base Article - 318378 to reinstall/repair IE. Was able to download components, but stopped installing ~11% with message "the software you are installing has not passed windows logo testing to verify its compatibility with windows xp...software will not be installed."

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    Re: IE - Can't access Help (6.0 (SP 1))

    eharley--

    When you say you followed the KB, were you able to successfully run SFC and/or apply the regedit in that KB? You also may try simply going to Add/Remove and repairing IE6 there. This is also quick and easy and might help: Try Doug's Tweaks and Tips "Fix Help and Support" after clicking Win XP Fixes in the left task pain of the page.

    SMBP

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    Re: IE - Can't access Help (6.0 (SP 1))

    When you say you followed the KB, were you able to successfully run SFC and/or apply the regedit in that KB? <font color=red>The SFC was so fast, I don't know what it did or did not do. I was able to apply the regedit also, but I still can't access Contents & Index from IE's Help.</font color=red>

    You also may try simply going to Add/Remove and repairing IE6 there. <font color=red>Removed and then Added IE6 here also, but it still didn't fix the problem.</font color=red>

    This is also quick and easy and might help: Try Doug's Tweaks and Tips "Fix Help and Support" after clicking Win XP Fixes in the left task pain of the page. <font color=red>Tried this one too with no luck.</font color=red>

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    Re: IE - Can't access Help (6.0 (SP 1))

    Have searched for repairs. Assume eharley that you mean the Help for IE rather than the generalized XP Help and Support which Doug Knox's vb script targets. Some have tried going to Add/Remove and clicking Windows Components and trying to Add/Repair IE there even though the entry says "0.0 MB at the right. Then you could try to download IE and replace files. When running SFC, use the scannow switch and many times it won't run from the run box as the KB directs, but will run from the command prompt.

    Additional methods to repair can be found here under Windows XP--you didn't say but I'm assuming your OS is Win XP. This site has repairs for IE6 for different OS's --Windows XP would be toward the bottom sections 6-8 using the ie.inf hidden file in the Windows/Inf hidden folder and a command from the run box:
    1) How to Run the Internet Explorer Repair Tool/Alternate Fixes for IE6.X for Windows XP.
    2) Repair Internet Explorer 6
    There are a number of repair IE threads in the lounge, and if you search the lounge, there are some instructions from the past 2 years on various other methods of repair using IE6 and "all" as your search topic. You can always resort to an "inplace upgrade" or parallel install as outlined in 315341 How to Perform and In-Place Upgrade (Reinstallation) of Windows XP by booting from your CD Rom. You should not lose data, but of course back it up . If you had a restore point far enough back you could try that without losing current files, but I know you aren't sure when this occurred.

    The results of any repair process are logged in the Fix IE Log.txt file in the Windows folder--may have to be unhidden.


    Thanks for feedback; good luck.

    SMBP

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    Re: IE - Can't access Help (6.0 (SP 1))

    Thanks for your help...tired it all but I still have the same problem. Only thing I haven't tried is calling Dell for support, which is my next step. Thanks for your help.

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    Re: IE - Can't access Help (6.0 (SP 1))

    I wish you luck on Dell supporting something like this in IE -- but one never knows. It all depends on the quality of the 'tech'.
    _____________________________

    Let's see how IE (iexplore.exe) opens up the Help Window:

    QueryValueEx HKLMSoftwareMicrosoftActive SetupClsidFeature{45EA75A0-A269-11D1-B5BF-0000F8051515} "{45ea75a0-a269-11d1-b5bf-0000f8051515}!6,0,2800,1106"
    QueryValueEx HKLMSoftwareMicrosoftActive SetupFeatureComponentID{45ea75a0-a269-11d1-b5bf-0000f8051515} "HELPCONT"
    QueryValueEx HKLMSoftwareMicrosoftActive SetupInstalled Components{45ea75a0-a269-11d1-b5bf-0000f8051515}IsInstalled 1 0 0 0 QueryValueEx HKLMSoftwareMicrosoftActive SetupInstalled Components{45ea75a0-a269-11d1-b5bf-0000f8051515}Version "6,0,2800,1106"
    QueryValueEx HKCRCLSID{ADB880A6-D8FF-11CF-9377-00AA003B7A11}InprocServer32 C:WINDOWSSYSTEMHHCTRL.OCX
    QueryValueEx HKLMSoftwareMicrosoftWindowsHTML Helpiexplore.chm NOTFOUND
    QueryValueEx HKCRCLSID{5D02926A-212E-11D0-9DF9-00A0C922E6EC}InprocServer32 "C:WINDOWSSYSTEMITSS.DLL"
    QueryValueEx HKLMSoftwareMicrosoftWindowsHTML Helpieos.chm NOTFOUND
    QueryValueEx 0xC19A1650C:WINDOWShh.ini NOTFOUND
    QueryValueEx HKLMSoftwareMicrosoftWindowsHTML Helpieshared.chm NOTFOUND
    QueryValueEx HKCRCLSID{8856F961-340A-11D0-A96B-00C04FD705A2}InprocServer32 "C:WINDOWSSYSTEMSHDOCVW.DLL"
    QueryValueEx HKLMSoftwareMicrosoftWindowsITStorageFindersieshar ed.chm NOTFOUND
    QueryValueEx HKLMSoftwareMicrosoftWindowsITStorageFinders.chm "{adb880a4-d8ff-11cf-9377-00aa003b7a11}"
    QueryValueEx HKCRCLSID{ADB880A4-D8FF-11CF-9377-00AA003B7A11}InprocServer32 "C:WINDOWSSYSTEMHHCTRL.OCX"
    QueryValueEx HKLMSOFTWAREClassesPROTOCOLSHandlerms-itsCLSID "{9D148291-B9C8-11D0-A4CC-0000F80149F6}"
    QueryValueEx HKCRCLSID{F414C260-6AC0-11CF-B6D1-00AA00BBBB58}InprocServer32 "C:WINDOWSSYSTEMJSCRIPT.DLL"

    GUID's:

    {45ea75a0-a269-11d1-b5bf-0000f8051515} Internet Explorer Help Content
    {41B23C28-488E-4E5C-ACE2-BB0BBABE99E8} HHCtrl Object: ProgID = Internet.HHCtrl.1
    {ADB880A6-D8FF-11CF-9377-00AA003B7A11} HHCtrl Object: ProgID = Internet.HHCtrl.1
    {5D02926A-212E-11D0-9DF9-00A0C922E6EC} Microsoft InfoTech IStorage System
    {8856F961-340A-11D0-A96B-00C04FD705A2} Microsoft Web Browser
    {ADB880A4-D8FF-11CF-9377-00AA003B7A11} ProgID = HHCtrl.FileFinder.1
    {F414C260-6AC0-11CF-B6D1-00AA00BBBB58} JScript Language
    {9D148291-B9C8-11D0-A4CC-0000F80149F6} Microsoft InfoTech Protocols for IE 4.0
    _________________________________

    It is humorous how many seemingly important things are NOT FOUND. Some obviously important items would be:

    1) The "Microsoft

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