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  1. #1
    2 Star Lounger
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    Address Book Path problems (Outlook 2000)

    Scenario: A user running Outlook 2000 on a corporate computer (Exchange Server). We have all users keep their .pab file on their personal space on the server (F: drive in this case) and NOT on the default location on the C: drive. For each user we map the .pab path in the "services" option to that server drive. For most, there is never any problem.

    Have one user whose path to her .pab on the server is lost every single day when she boots up. Upon opening Outlook, she will get an error message "the address list cannot be displayed, the action cannot be completed." We go back to tools - services and repath the Personal Address Book setting back to her server drive .pab, and all is well for that day -- but we have to do this every single day!

    Any ideas how to make this stick properly?
    Thanks!
    Tracy

  2. #2
    4 Star Lounger pccoyle's Avatar
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    Re: Address Book Path problems (Outlook 2000)

    Tracy
    Are you using logon scripts to map the drives?
    Paul Coyle
    Approach love and cooking with reckless abandon

  3. #3
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    Re: Address Book Path problems (Outlook 2000)

    Paul,
    Yes, we use Logon scripts to map the drives for the PC on sign-on. But she is mapping to her F: drive just fine (all personal data is kept on that drive) and when we check in Outlook under TOOLS - SERVICES - PERSONAL ADDRESS BOOK - it will SHOW the proper path.. Futlookaddress.pab but it is still throwing that error message until we choose BROWSE - and re-path it again. She is not getting any mapping errors in the results box on login.
    Tracy

  4. #4
    4 Star Lounger pccoyle's Avatar
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    Re: Address Book Path problems (Outlook 2000)

    Perhaps there is say a space in the Outlook path that is causing the problem perhaps?
    An option is to delete and re-create the user, then see if that cures the problem.
    Paul Coyle
    Approach love and cooking with reckless abandon

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