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  1. #1
    Star Lounger
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    Computer 'waits' before responding (IE5)

    Can anyone HELP, please!

    We are a small management consultancy, without our own IT group, and are being driven to distraction by a seemingly unsolvable problem with our internet connection.

    PROBLEM

    After 10-15 minutes satisfactory operation on-line, when we click on a web site icon, the computer 'waits' for up to 2 1/2 minutes before reacting.

    Similarly, after some time of satisfactory e-mail usage, although the modem connects to our ISP ok, the computer then 'waits' for up to 2 1/2 minutes before starting to poll our mail boxes.

    It's as if some cache somewhere gets full up after a time, and has to wait for 2 - 3 minutes to empty ...

    THINGS WE'VER ALREADY TRIED

    Phoning the supplier of our hardware -"Not our problem, etc, etc ... try reformatting ..."

    Re-formatted hard disc, re-installed W98SE then all the programs - no better.

    Uninstalled IE5 and then re-onstalled - no better.

    Checked our dial up line speed with phone company, and ISP - perfectly ok

    Changing from external modem to internal - no better.

    Asked everyone we know - no coherent suggestions.

    OUR SYSTEM

    AMD Athlon 1800
    510 RAM
    2 x 80 gbt HD's
    56k dial up via a)external US Robotics modem, & [img]/forums/images/smilies/cool.gif[/img] internal modem

    W98SE
    IE5 & OEXp.5
    Office 97
    McAffee viruscan 5
    Other business software



    Please can ANYONE think of what's causing this - it's driving us nuts in terms of slowing down our internet research, etc.

    Regards

    Colin Hession
    Managing Director

    - - - - - - - - - - - - - - - - - - - - - - -

    COLIN HESSION CONSULTING

    tel +44-1202-710377
    fax +44-1202-710399
    e-mail ch@hessioncosmetics.com
    web www.hessioncosmetics.com

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Computer 'waits' before responding (IE5)

    Maybe you should try a different ISP. It really doesn't sound like a hardware/software problem.

    Possibly the bottleneck is name resolution, the process by which your browser retrieves a numeric IP address when handed an alphanumeric host name. Thus, you want to check mail, your mail software needs to get a numeric address for mail.myserver.com, and sometimes there can be a delay in this process. (It should not be as consistent as "after 15 minutes" but who knows?) As a test, look up the address of your mail server using an online nslookup utility (search that here on the Lounge for links) and use that as the name of your mail server. If that solves the problem, yell at your ISP.

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