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  1. #1
    New Lounger
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    PP XP Problems (XP)

    Hi All
    I have just installed Powerpoint XP and Windows XP on the computer at chuch. I seem to be having some problems. Every so often PP just crashes and I get the 'would you like to tell MM about this message' and have to start PP again. I cannot pin this down to any one event and it is bothering me since PP 2k had been running on the same machine for over a year with no problems. (I increased the memory to 384MB when I upgraded the machine. The system is used just for projecting song words onto a screen. We use powepoint viewer somtimes to project.
    Anybody any ideas please.

    Paul <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

  2. #2
    3 Star Lounger
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    Re: PP XP Problems (XP)

    This will be hard to diagnose unless we can pin it to some type of activity. For instance, when PPT crashes, are you editing text? Changing fonts? Trying to print? Exiting the program? Simply running the presentation in show mode? Any hints will help. Also, if you can find any information in the details of the error message, those might help as well.

    You are sending the error to MS, right? Sometimes you might get lucky and actually be taken to a KB article that describes a fix! I've seen it happen, honest!

    At any rate, the first thing I'd try here is updating your video drivers from your computer mfg's website and turning hardware acceleration down a notch or two. (Right-click desktop, choose properties, then settings. Advanced or Troubleshooting tab will have the hardware acceleration.) Those two things often resolve random crashes, believe it or not.

    Oh, and make sure you have a printer driver installed locally on the machine. Sometimes PPT does bizarre things if it can't locate a printer driver--happens often when the drivers are on a network, for instance, and the laptop's not docked. So just install a printer driver on the machine itself and set that as the default. The printer doesn't really have to be hooked up to the computer.

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