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  1. #1
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    Margins problem with Laserjets (XP)

    This is a problem that has come up before, but no-one seems to have explained it or found a solution. It goes like this. If you have a Word document and print to an HP Laserjet you may encounter the message 'One or more margins are set outside the printable area of the page. Choose the Fix button to increase the appropriate margins.' If you choose Fix, Word sets the bottom margin about at around 3", roughly one third of the way up the page, which is clearly not what you want. If you choose ignore, pages are printed with the bottom third of the text missing.
    This can happen despite the fact that your margins are set well within the printable area. When it happens it also appears if you view the document in Print-Preview. It may only happen intermittently --you can Pre-View the document once and it is o.k. Do it again and pages are truncated. Sometimes you can print o.k. sometimes not, although you have made no editing changes to the document.

    Why does it happen? One or more of the following factors seem relevant: you are printing to an HP Laserjet via the parallel port (some users report curing the problem by shifting to network printing, but this may not be an option for everyone); you have a long document; you are using A4 paper rather than US Letter; you have a multi-section document; you switch from portrait to landscape orientation between sections of the same document; you have one or more pictures placed in the document. It appears to happen with all versions of Word since 97. It particularly afflicts Laserjets, and certainly the LJ4000. Some Deskjet users report similar problems. And it definitely still happens with the latest HP drivers on my Laserjet 4000.

    From my point of view it is infuriating and it is definitely a bug in Word --even if there are problems with HP's drivers, Word should detect these or at least not diagnose and fix the problem wrongly. The only work-arounds I have found are to remove graphics or sections from the document, which is a pain, print to another printer (e.g. my Epson inkjet) or use the Adobe Postscript printer driver (sorted the problem on one rogue document recently, not sure it will always work).

    Can anyone throw any light on this?

  2. #2
    Platinum Lounger
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    Re: Margins problem with Laserjets (XP)

    When the "Fix Margins?" question gets issued to me, I have found that it is usually fairly sensible about where it places the bottom (or occasionally side) margins, according to the specification of "where you can print" in the printer's manual. The largest figure I've come across is a bottom margin of 0.5" for a DeskJet printer.

    I'd be tempted to choose a different driver, perhaps for a printer which "fairly similar" to the one you're using (whatever "fairly similar" means!). Other possibilities for drivers are (sometimes, if available):
    Microsoft's or HP's?
    PCL5e or PCL6?

    I would be surprised if parallel port or USB is a factor, because these are simply data delivery mechanisms which have nothing to do with the "printing geometry" of the printer, which is embodied in the driver. But then again, what do I know? <img src=/S/shy.gif border=0 alt=shy width=15 height=15>
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  3. #3
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    Re: Margins problem with Laserjets (XP)

    Mike

    I cannot shed any light on it - but found that a workaround was to do the following:

    a) Cancel the print
    [img]/forums/images/smilies/cool.gif[/img] Go into page setup, set a margin and allow Word to 'fix' the alleged problem <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    c) Go back into page setup and set the margins back to what you want
    d) print

    For whatever reason, it does it to me ocassionally on an HP Inkjet printer as well. Once Word has 'fixed' the problem, it seems to work fine again until the next time.

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    Re: Margins problem with Laserjets (XP)

    We have had this ongoing problem, too, and have tried many things. The solution that we have found that works most consistently is to use File/Print, select a different printer, cancel the print, and repeat the process, selecting the original printer. In most cases the document will print completely, without the margin message. <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>
    egghead

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    Re: Margins problem with Laserjets (XP)

    I have also seen alot of this "bug" in Word. We have several HP 8100 high speed printers and we see this a lot. I find if I keep the option to "Resize A4 paper size" (Tools, Options, Print) turned off, it GREATLY reduces the incidence of the error.

  6. #6
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    Re: Margins problem with Laserjets (XP)

    Thanks to everyone for their various helpful comments and suggestions. It's obvious that quite a few others experience this problem and find it similarly irksome and unpredictable.
    Helpful, but not infallible, remedies include:
    1. Print to postscript printer
    2. Turn off 'Allow A4/Letter paper resizing' in Tools/Options/Print
    3. Cancel print. Go into page setup, set a margin, allow Word to 'fix' it, go back into page setup and set margins back to what you want
    4. Prior to printing go into File/Print and select a different printer, cancel the print, then go back into File/Print and select the original printer.

    It's still puzzling, though. Anyone (Woody? HP?) have any take on why this happens?

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