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  1. #1
    New Lounger
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    Q810847 and Q810577 printers disappeared (XP Pro SP1)

    I have two people with XP Pro installed and both have local printers, HP LJ 4050 they installed the two latest MS patches, Q810847 and Q810577 and now have lost the ability to add a printer from the printer wizard and are no longer able to see their printers in the printer folder. They can't print from IE 6. now either, but they can print from Office XP and other applications. I have searched MS knowledge base and posted to their news groups and have not had any responses. Any ideas would be greatly appreciated it is beging to look like we will have to reghost their PCs.

    Thanks

    Mary

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Q810847 and Q810577 printers disappeared (XP Pro SP1)

    Although I don't have a 4050, I have other HPLJ's and don't appear to have any of your problems.
    I have installed both those updates, and have installed 811630 which refers to fixing a problem after installing 810847.
    May be worth a look...

  3. #3
    New Lounger
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    Re: Q810847 and Q810577 printers disappeared (XP Pro SP1)

    Leif, did that also the latest MS added to the IE cummulative patch, 810847, Q813951.

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