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  1. #1
    New Lounger
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    Can't Install Critical Updates (XP Home)

    I am still having problems with installing 2 critical updates...I think. When I go to the Win UPdate site it says that I need to install 810833 and 329170, so I attempt to download and install them and the site won't allow them to be installed. So, I go to my installation history on the Win Update site and it shows way down the list that I have installed these 2 successfully. However, when I look at my add/remove programs list on my computer, these 2 updates do not show on that list. MS Win UPdate keeps telling me that I need to install them. I seem to be encountering some bizarre loop that I can't find the solution for. I certainly want to make sure these updates really did install, but where are they? What to do? Any suggestions would be greatly appreciated!!!

  2. #2
    Silver Lounger Bruce K's Avatar
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    Re: Can't Install Critical Updates (XP Home)

    Hi, Nancy ~

    Please see this thread as it covers these very same 2 critical updates.

  3. #3
    New Lounger
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    Re: Can't Install Critical Updates (XP Home)

    Thank you. I followed the thread and downloaded the 2 files onto my desktop. When I double-clicked on the file (s) to install them I got this error message.
    "Setup could not verify the integrity of the file update.inf. Make sure the cryptographic service is running on this computer."

    Anyone have any idea what this means? Gosh, I have never (really never) had any problems installing updates before.

  4. #4
    Silver Lounger Bruce K's Avatar
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    Re: Can't Install Critical Updates (XP Home)

    Hi, Nancy ~

    <IMG SRC=http://www.krymow.com/images/fyi.gif>This will help:<UL><LI>Open 'My Computer' > 'Local Disk C:' > 'WINDOWS' > 'system32' > 'CatRoot2'<LI>Delete the items in the folder 'CatRoot2' (Do NOT touch the first 'CatRoot' folder!)<LI>Reboot and reinstall the 2 updates[/list]

  5. #5
    New Lounger
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    Re: Can't Install Critical Updates (XP Home)

    It finally worked!! It took a little trust since I have no idea what the folder was for, but deleted everything in it anyway...then the installation went smoothly. Thank you. Thank you. Thank you.

    Oh and....again...

  6. #6
    Silver Lounger Bruce K's Avatar
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    Re: Can't Install Critical Updates (XP Home)

    Hi, Nancy ~

    The folders hold catalog and signature files so the system can keep track of driver digital signing, version info and stores Windows File Protection (WFP) service catalog files to monitor replacement of certain monitored system files except by trusted sources, such as service pack installations or Windows Update.

    Oh and....you're welcome! <IMG SRC=http://www.krymow.com/images/cheerswine.gif>

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