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  1. #1
    Lounger
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    Installing external Ricochet modem on WinXP Pro (WinXP SP1)

    Here's an issue that eluded me today. I was helping one of my users install her new Ricochet external modem to her IBM notebook. The notebook is Windows XP Professional SP1. I tried simply plugging in the usb modem and also plugging in and rebooting XP. No difference. Windows is picking up the device just fine but we're receiving the following error message:

    USB devices not supported on this system, modem will be configured with the serial port.

    USB on this and all of our notebooks works fine. We can use USB mice, printers, cameras, etc. No idea what is happening. I am contacting Ricochet as I cannot find anything in their knowledge base. Any ideas? Thanks.

  2. #2
    Silver Lounger
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    Re: Installing external Ricochet modem on WinXP Pro (WinXP SP1)

    You need to install modem DRIVER to the notebook. Driver is a small program, usually included on CD accompanying the modem.

    If you do not have the CD, download the driver and modem installation program from Ricochet Support page. The download files include software, installation instructions and modem specific materials. Please follow the directions carefully.

  3. #3
    Lounger
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    Re: Installing external Ricochet modem on WinXP Pro (WinXP SP1)

    This disk has no device drivers on it. It is only the Ricochet installshield wizard that keeps bombing out on us. All attempts to manually install the device driver first do not work because we cannot find the driver anywhere.

  4. #4
    Silver Lounger Bruce K's Avatar
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    Re: Installing external Ricochet modem on WinXP Pro (WinXP SP1)

    Hi, therascalb ~

    The instructions on the web will do you no good as they are incorrect. For XP, you do NOT to use the CD as there are no drivers on the CD and Ricochet is only dependent on the drivers native to XP.

    <IMG SRC=http://www.krymow.com/images/lazyboy.gif>Go to the bathroom, get a drink and comfy:

    <UL><LI>Make sure you are offline and then connect the modem to computer with the USB cable and turn on modem
    <LI>A 'Found New Hardware' notice should pop up in the lower right-hand corner
    <LI>After a sec, go to 'Control Panel' > 'Network and Internet Connections' > 'Network Connections'
    <LI> In the left-hand pane under 'Network Tasks', click 'Create a new connection'
    <LI>You will get a 'New Connection Wizard' window > 'Next' > 'Connect to the Internet' > 'Next'
    <LI>'Set up my connection manually' > 'Next' > 'Connect using a dial-up modem' > 'Next'
    <LI>Under 'ISP name', type 'Ricochet' > 'Next' > Under 'Phone number:', type '3333' > 'Next'
    <LI>Leave 'User name', 'Password' and 'Confirm password' blank > 'Next'
    <LI>Put a check in the box next to 'Add a shortcut to this connection to my desktop' > 'Finish'
    <LI>A 'Connect Ricochet' window will pop up - enter nothing in the boxes and just click the 'Dial' button
    <LI>You are logged in by serial number automatically and will receive a connection confirmation
    <LI>Now open up Internet Explorer and go on about your business[/list]This is longer than I am comfortable with and this should work, but if you have any problems, check these:

    <UL><LI>In your 'Network Connections', right-click 'Ricochet' > 'Properties' > 'Networking' tab
    <LI>'Type of dial-up server I am calling:' set to 'PPP: Windows 95/98/NT4/2000, Internet'
    <LI>Click the 'Settings' button underneath that and put a checkmark in the boxes next to 'Enable LCP extensions' and 'Enable software compression' > 'OK'
    <LI>Again right-click 'Ricochet' > 'Properties' > 'Networking' tab
    <LI>Underneath 'This connection uses the following items:', double-click 'Internet Protocol (TCP/IP)' > 'General' tab > 'Advanced...' button
    <LI>'General' tab > Under 'PPP link', uncheck 'use IP header compression' > 'OK' > 'OK' again
    <LI>Underneath 'This connection uses the following items:', select 'QoS Packet Scheduler' > click the 'Uninstall' button below
    <LI>Reboot > click on 'Ricochet' shortcut icon on desktop[/list]

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