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  1. #1
    New Lounger
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    Losing Attachments & Emails (Outlook 2002/SP-2)

    OK, I know that Outlook XP has grueling (or is it hellish <img src=/S/mad.gif border=0 alt=mad width=15 height=15>) settings to 'protect' me. I've seen some discussion of them, but I'm not sure I understand the workaround (is there one?). Maybe I'm not understanding what ground others have ploughed, but there seems to be no rhyme or reason to this problem. (BTW, I do use Norton AV, and keep it updated frequently).

    Here's my problem: I 'sometimes' get attachments from trusted colleagues, and the Outlook won't let me open the attachment, even when it seems to be there. What makes it worse is that 'sometimes' I ask the sender to re-send them, and they come in just fine. I've made no changes to settings! Why is Outlook apparently selectively allowing email attachments from the same sender to arrive sometimes, and not others?

    A new flavor of this problem has recently cropped up: I've gotten a few emails with attachments that disappear when I click to open the email (not the attachment!). I get some warning message from Outlook afterwards indicating that there was a problem with 'headers' on the email. This has occurred with both Windows and Mac users who've sent me email, though it seems more prevalent with Mac users. Interestingly, they all use Outlook as well!

    So... How do I get attachments when I need and want them? It's gotten to the point where I trust only aLAN or memory card to move attachments from computer to computer! <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    Thanks,
    Frank

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Losing Attachments & Emails (Outlook 2002/SP-2)

    > Here's my problem: I 'sometimes' get attachments from trusted colleagues, and the Outlook won't let me
    > open the attachment, even when it seems to be there.

    Do you get an error message? Double-click and nothing happens??

    > What makes it worse is that 'sometimes' I ask the sender to re-send them, and they come in just fine. I've
    > made no changes to settings!

    Is there a pattern related to the format of the message you received? For example, problems with attachments in plain text mail, but not HTML, or vice versa? Do you use Word as your e-mail editor?

    > A new flavor of this problem has recently cropped up: I've gotten a few emails with attachments that disappear
    > when I click to open the email (not the attachment!). I get some warning message from Outlook afterwards
    > indicating that there was a problem with 'headers' on the email.

    Run Detect and Repair... from your Help menu. Sounds as though something is crumbling in the infrastructure.

  3. #3
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    Re: Losing Attachments & Emails (Outlook 2002/SP-2)

    > Here's my problem: I 'sometimes' get attachments from trusted colleagues, and the Outlook won't let me
    > open the attachment, even when it seems to be there.

    Do you get an error message? Double-click and nothing happens??

    <font color=blue>No, there's no error message that I've noticed. Just no attachment? There's also no icon for the attachment to double-click! It seems to have been screened out</font color=blue>

    > What makes it worse is that 'sometimes' I ask the sender to re-send them, and they come in just fine. I've
    > made no changes to settings!

    Is there a pattern related to the format of the message you received? For example, problems with attachments in plain text mail, but not HTML, or vice versa? Do you use Word as your e-mail editor? <font color=blue>

    I don't use Word as my email editor. My default is to send HTML mail. But these occur on incoming emails that don't seem to be patterned, and are not in response to emails I've sent...</font color=blue>

    > A new flavor of this problem has recently cropped up: I've gotten a few emails with attachments that disappear
    > when I click to open the email (not the attachment!). I get some warning message from Outlook afterwards
    > indicating that there was a problem with 'headers' on the email.

    Run Detect and Repair... from your Help menu. Sounds as though something is crumbling in the infrastructure.

    <font color=blue>Thanks, I'll do that and let the lounge know if there are any changes. Any idea why attachments just don't arrive...?</font color=blue>

  4. #4
    New Lounger
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    Re: Losing Attachments & Emails (Outlook 2002/SP-2)

    I've also looked at one of the emails that has an attachment I can't get access to. There's a note from Outlook saying: "Outlook blocked access to the following potentially unsafe attachments:" and a 450k app is listed as the file sent to me by a friend.
    - Frank

  5. #5
    Uranium Lounger
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    Re: Losing Attachments & Emails (Outlook 2002/SP-2)

    Look at all the messages with this problem, you may see that they are all flagged this way. Someone in my company drives me nuts by frequently sending URLS as HTML attachments instead of in-line in the message text, and OL blocks them completely. Then this same person tells me I don't know what I'm doing. (Which may be true, but is a different issue.)
    -John ... I float in liquid gardens
    UTC -7ąDS

  6. #6
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    Re: Losing Attachments & Emails (Outlook 2002/SP-2)

    Thanks Bruce:

    A couple of questions: a) how do these apps work with anti-virus programs like Norton? [img]/forums/images/smilies/cool.gif[/img] is this a feature of Outlook? (ie, that it blocks certain types of files, irrespective of the user's desire)

    Any thoughts on why some files get through and others don't? I'm pretty sure that identical files from the same sender have been treated differently by Outlook!

    Thanks,

  7. #7
    Silver Lounger Bruce K's Avatar
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    Re: Losing Attachments & Emails (Outlook 2002/SP-2)

    a) Although you wouldn't catch me within 2 shakes of a stick's distance of NAV, good as far as I know

    [img]/forums/images/smilies/cool.gif[/img] Yes

    I haven't personally seen or read about files gettting through and others not, so I haven't enough info in which to speculate <img src=/S/sorry.gif border=0 alt=sorry width=15 height=15>

  8. #8
    Silver Lounger Bruce K's Avatar
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    Re: Losing Attachments & Emails (Outlook 2002/SP-2)

    Hi, Frank ~

    If you need a workaround for attachments or URLs sent by a friend, please see either Outlook Attachments or Attachment Options, both of which are <img src=/S/free.gif border=0 alt=free width=30 height=15> and and give you the option to exercise a certain amount of control.

  9. #9
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    Re: Losing Attachments & Emails (Outlook 2002/SP-2)

    I have used NAV since the early DOS days and works just fine with my Outlook 2002 on a Windows XP Pro set up.
    Oulook with a few of the updates will block some attachments. I use a thrid party SW (DetachXP) to control attachments.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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