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2001-03-14, 23:40 #1MihnistaGuest
Office 2000 - reduced need for support?
We've migrated to Office 2000 SR1 and Windows 2000 and we've noticed a LOT less support is required compared to NT4 and Office 98. (400+ users)
There are even fewer calls along the lines of "Word is doing something strange and horrible to my document".
What's going on??? Word hasn't improved that much. It still has auto-format on by default (groan) and its own "special" way of handling graphics.
Has anyone else found that Office 2000 requires less support than Office 97, or has my program of end-user training and education actually worked?
Our base client has been customised and quite a few bugs were ironed out by our head office which could be the cause.
I would appreciate hearing if anyone else has had a similar experience with Office 2000.
All this stability is making life as a support person very very boring! <img src=/S/doze.gif border=0 width=15 height=15>
2001-03-14, 23:55 #2
- Join Date
- Jan 2001
- Roanoke area, Virginia, USA
- Thanked 0 Times in 0 Posts
Re: Office 2000 - reduced need for support?<hr>Has anyone else found that Office 2000 requires less support than Office 97, or has my program of end-user training and education actually worked?<hr>i think it's some of both. MS plan is to reduce the TCO (total cost of ownership) but it takes trained users too <img src=/S/smile.gif border=0 width=15 height=15>