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  1. #1
    Lounger
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    Error loading embedded file directory (Version 5.1, SP-1)

    I'm not sure where this question should go, but after installing Quicken 2003 this evening, I can't run the videos or the file "Learn about Quicken 2003" (which may be a video as well). The Intuit support site is no help. This is what it says under "videos" in the index: "Quicken takes advantage of your system default settings to display multimedia. Any problems you may encounter with audio and video while running Quicken are system related. That is, the difficulties usually do not originate in Quicken. Resolving multimedia problems may require that you modify certain settings in your system files." I'm not sure what is wrong or how to fix it. I keep getting a message "Error loading embedded file directory." In front of the error message is a blue circle with a lower case "i" in it.

    As I installed Quicken 2003 over my Quicken 2000, I was asked whether I wanted to remove some 50 shared files which were not being used by any programs. I removed them but recorded the name of each file as I did so. Did I remove something I need for the video operation, or do I simply need to change some settings? Can anyone help? Thanks.

    By the way, I did run a video from another CD just now, and it runs without a problem.

  2. #2
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    Re: Error loading embedded file directory (Version 5.1, SP-1)

    Back up your Quickens data, remove Quickens and reinstall. Even if you remove the Quickens program it does not remove your data files so when you reload Quickens 2003 you will probably see your data already installed but I don't like taking any chances. I think that may take care of your problem. I have been using Quickens for a very long time, so if you have any questions on how to set things up once you have it installed let me know. i never used the traning video because I knew how to set everything up including internet access for my accounts.

  3. #3
    billeger
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    Re: Error loading embedded file directory (Version

    Cowboy,
    What does Quicken use for their video? MPEG or sumpin that may require Real1Player or Flash or such? Or does Intuit supply their own video dohickey. Just wundrin'
    <font face="Snap ITC">Paniolo Bill</font face=snap>

  4. #4
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    Re: Error loading embedded file directory (Version 5.1, SP-1)

    Thanks for your advice. I thought of doing that, but like you, I do know Quicken pretty well, and have all my accounts set up for Internet access. And probably I don't need the video at all. However, I thought the fact that the videos were not working might be a symptom of a more widespread problem. One more question: If I DO reinstall, should I leave those 50 shared files on my computer? I hate having a lot of useless stuff installed, but if a critical file is amongst them, so be it; I'll leave them all on.

  5. #5
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    Re: Error loading embedded file directory (Version 5.1, SP-1)

    Sarah im sorry, but thats one thing I'm not sure about because I can't ever remember it asking about that many shared folders. I will say this. It's not going to hurt to leave those folders and see if it makes a difference. There are other ways of getting rid of files and folders that are not being used. There are programs that will go in and find unneeded or trash as we call it and clean up your system. And when your ready I can help you with that. As for as the video, If everything else is working fine, I wouldn't worry about it. Like you said, you were able to use video with a CD. Now if you notice Quickens acting funny then I would do a reinstall and if asked leave the shared folders alone untill we can find out what they are.

  6. #6
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    Re: Error loading embedded file directory (Version

    Hey Wild Bill: I have never used the Quickens video so I'm not sure what it uses. I would think Real Player, but thats just a guess. Quickens is set up for WinXP so it should work one way or the other, But you know how Computers can be sometimes. They do what they want to do just to be a pain in the ###. <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>

  7. #7
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    Re: Error loading embedded file directory (Version 5.1, SP-1)

    Usually, the lower case "i" in a blue circle stands for "information".

    Have you the CD for your current version of Quicken in your CD drive when you attempt to view the video?

  8. #8
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    Re: Error loading embedded file directory (Version 5.1, SP-1)

    Leif I just tried the Quickens 2002 video tour { flash} and it works fine and I didn't need the CD in for it to work. Wild Bill that should answer your question also.

  9. #9
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    Re: Error loading embedded file directory (Version 5.1, SP-1)

    The shared folders weren't saved so they didn't come up again with the reinstall. The video still doesn't work, but I have more serious problems. I did manage with help from the Intuit Chat service to replace the 403([img]/forums/images/smilies/cool.gif[/img] file that had been activated for online update, so now the updates for the accounts in that brokerage firm work. BUT now all of the 403([img]/forums/images/smilies/cool.gif[/img] contributions appear twice in my bank account, resulting in a big negative balance for the account. I originally set them up in the paycheck setup screen, but no matter what I do they still also appear as separate transactions as well in my checkbook register. Should I have checked something besides transactions and special handling for transactions when I imported the file? Do you know? I'd rather not have to manually delete some 50 or so transactions. Will appreciate help.

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