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  1. #1
    New Lounger
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    Catastrophic Failure (Office2kSP3)

    on a Win2k machine, sp3, office 2000, I have a user than whenever they envoke a wizard in Word they get the following error:
    System Error &H8000FFFF (-2147418113). Catastrophic failure.
    I have taken off Office, put it back on, ran full virus scan, isolated problem to Word wizards only (templates and other Office programs not effected.)
    I can't find much specific about this, except that it makes me think a dll was overwritten.
    Any ideas? Thanks to all in advance.
    Cindy

  2. #2
    3 Star Lounger
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    Re: Catastrophic Failure (Office2kSP3)

    Are there any Word add-ins installed? Corrupted normal.dot? Run winword /a to not load normal and add-ins as a first step to trouble shooting. Removing/reinstalling Office does remove add-ins or normal.

  3. #3
    New Lounger
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    Re: Catastrophic Failure (Office2kSP3)

    Unfortunately, neither suggestion worked.
    No add ins, just an old program called imsi org plus. It is called up separately. She's had the program since about 96. Tried taking that off, didn't work either.
    Any other thouhgts?
    Thanks for the ideas!

  4. #4
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    Re: Catastrophic Failure (Office2kSP3)

    This looks like a windows error rather than word.
    What do the logfiles say, look in the event viewer to see if it is application specific.
    I would be looking at a win reinstall loading Office first and testing, then the rest of your users apps except imsi org plus and testing, then finally imsi org plus.

    Its a shotgun method but it seems to cure/identify most ills caused by running legacy apps on win2k.

    Doj.

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