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  1. #1
    3 Star Lounger
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    Printer Duplexing

    I have a network printer (HP LaserJet 4100) that has a mind of its own! It chooses when it wants to duplex. I've had my outside tech check the settings. He says everything is correct. I've spoken with my industry's software support people - they say it is not their software but the printer. I agree. I am new to managing a network and know nothing! It is very frustrating here for my employees to spool several individual documents to this printer and then have to reprint them. This does not happen daily and I have not noticed a pattern of any sort. Any suggestions are appreciated. Thanks!

  2. #2
    Plutonium Lounger
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    Re: Printer Duplexing

    If the settings are correctly set to single-sided and it doesn't do it all the time, I'd say you've got a printer that needs maintenance help or junking. Hope you're still under warranty. Then again, you might be able to replace it at a more reasonable cost than repair.....

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Printer Duplexing

    Just a guess, but the next time it unintentionally prints duplex, can you ascertain whether a user intentionally printed duplex immediately before?
    (I'm assuming that the preferred default is to NOT print duplex.)
    It almost sounds as if the default settings are being reset (though that doesn't realy make sense...)

  4. #4
    3 Star Lounger
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    Re: Printer Duplexing

    Yes, the default is set to not duplex. I'll try and "catch it" the next time. This printer is only a little over a year old so I don't think we want to throw it out! Thanks, guys.

  5. #5
    Silver Lounger
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    Re: Printer Duplexing

    We have a few of the 4100's at work. Each of them (the menu) is accessible through a browser interface. I'd suggest looking at the current setup of the printer's internal settings through that, as it's much easier than reading the small LCD screen.

    Something like http://192.168.x.x should do it... [img]/forums/images/smilies/smile.gif[/img]
    Christopher Baldrey

  6. #6
    3 Star Lounger
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    Re: Printer Duplexing

    I totally agree with Chris.
    Open your Internet Browser (Internet Explorer most likely)
    Press the "stop" key
    In the URL address bar enter the IP address of the printer.
    You can set defaults there.
    I am willing to bet someone set the default in the printer to "Duplex".
    One other option is that the documents being printed may have had "Duplex" selected at one point and then the document was saved and twhen being printed they are reverting back to their origional state. I have run into this on PDF documents from the government.
    <img src=/S/tongue.gif border=0 alt=tongue width=15 height=15>

  7. #7
    Plutonium Lounger
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    Re: Printer Duplexing

    It would be nice to know the origin of the documents that print two sided. PDF and PostScript documents can both have embedded instructions of this sort.

    StuartR

  8. #8
    3 Star Lounger
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    Re: Printer Duplexing

    I've just checked the printer's internal settings going through IE. Under Capabilities is see: "Duplex=ON". But under Configuration I don't see anything about duplexing. Gentlemen, I'm in uncharted waters here, so tell me exactly where I need to look. If under Capabilities I set Duplex=OFF does that mean this printer can then never duplex? My next step is to send an email to everyone in the office to please let me know the next time this printer chooses to duplex so I can determine when and why it does so. Thanks for all your help. I think I might be making progress.

  9. #9
    3 Star Lounger
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    Re: Printer Duplexing

    No, yes, er. Duplex=off means that the printer will NOT try to print two sided by default. It CAN be overridden by the individual user. For example if Fred wanted to print two sided he would select the printer then properties then duplexing. That would duplex only that one document. If he closed his document and was asked to SAVE it then the formatting for duplexing will be in his document so every time it prints it will print duplex.

  10. #10
    3 Star Lounger
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    Re: Printer Duplexing

    So Ken, I need to change my printer to say Duplex=OFF, correct? That way, to duplex must be chosen manually by the individual user?

  11. #11
    3 Star Lounger
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    Re: Printer Duplexing

    Correct

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