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2003-03-26, 19:11 #1
- Join Date
- Feb 2001
- New Jersey, USA
- Thanked 1 Time in 1 Post
Using Calendar to send email alerts? (Outlook 2000 SR1)
I'm on a team trying to define requirements - and better yet - to enforce them - for a break/fix organization. Problem is, it is a conglomeration of different types of groups that have supported their own systems at varying levels, but none have ever been answerable to anyone else before. In a nutshell, we need to know their schedules so we can assign tickets to individuals (because they refuse to go into the system and assign open tickets to themselves) and I'm thinking that to 'force' them to keep their Outlook schedules updated may be the way to go. Is there a way to schedule some sort of e-mail notification triggered by an event in someone's schedule? I think what I mean is, if my schedule says I'm in the office, fine - but if it next Monday, for example, it says I have a vacation day, can we make that trigger an email to our organization so we know not to assign any tickets to that person all day?
I've only ever used Outlook for email - I use a different PIM (Time & Chaos) for my own scheduling, and have never before had a need to interschedule with another organization. So if my questions are relatively basic, that is why. If any more information is needed, feel free to holler.
DonHave a cookie -
2003-03-26, 21:51 #2
- Join Date
- Dec 2000
- Salt Lake City, Utah, USA
- Thanked 6 Times in 6 Posts
Re: Using Calendar to send email alerts? (Outlook 2000 SR1)
Don, sounds more like a discipline issue than a technical issue. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15> <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
If I understand the objective, here's an approach that uses OL's internal features -without- sending e-mail notifications as you asked. It uses the Calendar capabilities and the Task capabilities (unfortunately the two don't share as many capabilities as they might). See if it might work for you.
For starters, you will need to-John ... I float in liquid gardens