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  1. #1
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    Encoding Probs. (MS Word 2000)

    Hello,
    Every time I try to open my Office files (Word or Excel) I get a message about "file conversion" and "choose an Encoding for this document". I recently removed a virus from my computer and these files opened fine before. Could the virus have corrupted my data and how do I fix this?

    Any help would be greatly appreciated.

    Thanks,
    info@salgraphics.com

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Encoding Probs. (MS Word 2000)

    Word normally only asks about text files, not Office documents. In some cases, the software that removes the alien code changes something in the document header and confuses Word. If you tell Word it is a Word document, will it open correctly?

  3. #3
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    Re: Encoding Probs. (MS Word 2000)

    No it won't. I tried repairing, removing and reinstalling Word and they still won't open properly.

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Encoding Probs. (MS Word 2000)

    When you try that, does it give you the message that the document is not a Word document? That's always a bad sign.

    Can you post one of them that's not too big and not too sensitive?

    If you use File>Open... and drop down the File Types list to "Recover text from any file (*.*)" and open it, is your text in there or is it complete garbage? (Note: As you may know, Word remembers this File Type selection, so you'll need to switch it back when you want to open files normally.)

  5. #5
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    Re: Encoding Probs. (MS Word 2000)

    Hi,
    Here's a doc that won't open. Any new doc I make seems fine.

    Tony
    Attached Files Attached Files

  6. #6
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    Re: Encoding Probs. (MS Word 2000)

    <P ID="edit" class=small>(Edited by HansV on 01-Apr-03 15:34. Hit "Post It" too soon.)</P>This one doesn't look like a Word document at all when you look at it using an editor. Near the beginning is the text "run in DOS mode" and near the end is some readable text mentioning C++ and DLLs... Are you sure it's not some kind of other file that has been renamed to .doc accidentally?

  7. #7
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    Re: Encoding Probs. (MS Word 2000)

    It was not renamed. Actually , MSword and Excel files come up with the same encryption probs. They just show up as code when I try to open. After I removed the Klex virus, I removed and reinstalled MSOffice. After that, any new docs are fine. Any docs made before the reinstall bring up the encoding message. Is it possible the virus somehow damaged the header for all the old files?

    Strange huh?

  8. #8
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    Re: Encoding Probs. (MS Word 2000)

    The document you attached might well be damaged; as I wrote in my previous reply, when viewed in an editor, it looks very different from a standard Word document. I fear that all those old documents are toast. If you don't have backup copies from before the Klez infection, <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

  9. #9
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    Re: Encoding Probs. (MS Word 2000)

    Thats what I was afraid of. When using the editor does the doc look like any other type of recognizible file?

    Thanks for checking it out.

    Tony

  10. #10
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    Re: Encoding Probs. (MS Word 2000)

    The file looks like it hase been overwritten by parts of an .exe written in C++.

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