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  1. #1
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    XP Critical Updates (XPP SP1)

    Has anyone had trouble with MS critical updates? I have tried for over a week to install 2 critical updates and 2 IE6 patches and I keep getting the message that they are not MS Logo approved and won't install. I have sent emails to MS but so far no response. I tried calling them the other day, but because I have OEM on my white box, they want to charge me $35. to figure how to fix their website. I was not pleased with his response and told him so. Any help would be appreciated.

  2. #2
    Silver Lounger Bruce K's Avatar
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    Re: XP Critical Updates (XPP SP1)

    Hi, Traveler ~

    Not sure which updates to which you may be referring, but please check this thread nonetheless.

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    Re: XP Critical Updates (XPP SP1)

    Brucekrymow, thanks for the tip. Actually I didn't find what I needed there, but I actually got a response from a MS tech this morning and his advice worked. I will put it here for anyone else that might have a problem.

    After doing some research, I have found that such issue can occur if some traces of past downloads or corrupted files are present in Wutemp folder or trust database of the system is corrupt.

    Kenneth, let us try to delete copies of Wutemp folder.

    1. Click on Start/Search and then select All Files and Folders.
    2. Type "wutemp" without the quotation marks.
    3. Make sure that the Look In option indicates "Local Hard Drives".
    4. Click the Search button.
    5. When the search is complete, delete all copies of the WUTemp folder.

    If this does not help, try renaming the catroot2 folder to something else. Once you try the update again it will recreate the folder and start with fresh non-corrupted files. Please refer the below mentioned steps for renaming the catroot2 folder. This folder should be located in C:WindowsSystem32.

    1. Click on Start, then My Computer
    2. Open the C drive
    3. Open the Windows folder
    4. Open the System32 folder
    5. Locate the CatRoot2 folder and rename it to CR2OLD.
    6. Close the window and try installling the update.
    I hope this can hope someone else.

  4. #4
    Silver Lounger Bruce K's Avatar
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    Re: XP Critical Updates (XPP SP1)

    Hi, Traveler ~

    That is the same thing I posted <img src=/S/doh.gif border=0 alt=doh width=15 height=15>

  5. #5
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    Re: XP Critical Updates (XPP SP1)

    I must have missed something then. You referred me to another post, but I didn't see that info. Oh well, I'll try to pay more attention next time.

  6. #6
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    Re: XP Critical Updates (XPP SP1)

    just a supplement to all the threads about failure of update installation... it seems the catroot2 thing as suggested by Bruce (and Sarah) solved the problem for me. Thanks to everyone for their suggestions.

    If anyone has the time I'd be interested to know exactly why and how this works?

  7. #7
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    Re: XP Critical Updates (XPP SP1)

    jaystarter1
    I had the same problem and cured it by redoing the catroot2. I think that the catroot file was corrupted and so we had to create a new one. At least that is what the MS tech that sent me info said.

  8. #8
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    Re: XP Critical Updates (XPP SP1)

    This is an example of one of the three common WU fallacies. 1) It tells you you need things you already have. 2) It tells you you already have a later version when you don't have it at all. 3) It doesn't record the download even though you successfully installed it thru WU and it's on add/remove.

    I was 'prodded' in the Sys Tray aka " XP notification center" that critical updates were ready to install. When I clicked them, I recognized two which recently installed updates that had been installed through Win Update--because most of the time I use the security bulletins which are much more reliable and don't miss critical updates. If you do that, the item won't necessarily show up on WU History of installed updates. But these were installed through Windows Update, and the notification in the sys tray was from Win Update with it's little microicon. Besides, the ".net framework 1.1" isn't exactly a critical security update item that would come through a Security Bulletin anyway. It told me I needed a critical security update (Catalogue Database Corruption in Windows) after I 'successfully installed it' through several reboots, and now it's stopped.

    In other words, I already had these through Windows Update--one three weeks ago, and a few minutes ago it's came up in the notification center, equipped with a that I need them (again!.

    SMBP

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