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  1. #1
    New Lounger
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    Norton AntiVirus 2003 and DLL Registration (Windows XP/Norton 2003)

    I've tried to install Norton AntiVirus 2003 and at the completion I receive the following message:
    "Norton AntiVirus has encountered an internal problem error. Uninstall & reinstall AntiVirus"

    I looked up a solution at Symantec's on-line support at
    http://service1.symantec.com/Support/nav.n...5506?Open&src=w
    and found the solution is to manually register Ccpasswd.dll.

    So when, as per instructions, I type on the command line of Start, Run: Regsvr32.exe "C:WindowsSystem32Ccpasswd.dll"
    I receive an error message that states:
    DllRegisterServer in C:WindowsSystem32Ccpasswd.dll failed. Return Code: 0x8002801c

    Symantec's Help desk told me to get the answer from Microsoft. I've looked in Microsoft's Knowledgebase and have found nothing.

    HELP!!! Does anyone have any suggestions??? Thanks!

  2. #2
    Silver Lounger
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    Re: Norton AntiVirus 2003 and DLL Registration (Windows XP/Norton 2003)

    Try to install Antivirus from Install mode (Start | Control Panel | Add or Remove Programs | Add New Programs | "CD or Floppy" button).

    It is always better to install programs this way on NT-based machines and the only way on NT-based servers.

  3. #3
    New Lounger
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    Re: Norton AntiVirus 2003 and DLL Registration (Windows XP/Norton 2003)

    Tried that....and still the problem remains. I think if I can get over the error while trying to manually register the Ccpasswd.dll, I'll have it licked.

    Thanks,

  4. #4
    Gold Lounger
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    Re: Norton AntiVirus 2003 and DLL Registration (Windows XP/Norton 2003)

    I'd try uninstalling NAV, then unregistering the DLL.

    THen I'd retry installing NAV.

    If that doesn't work, then I'd uninstall NAV, make sure the DLL is registered, then install NAV.

  5. #5
    Uranium Lounger viking33's Avatar
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    Re: Norton AntiVirus 2003 and DLL Registration (Windows XP/Norton 2003)

    Susan,
    Go to http://www.cryer.co.uk/brian/windows/trbl_...fld8002801c.htm to get more info on that return code and possible workaround.

    Bob
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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