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  1. #1
    New Lounger
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    Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    today i notice my norton anti-virus 2003 is disabled, auto-protect is turned off, and email scanning has error by it
    i keep my virus protection updated all the time due to the fact i download music from kazaa
    when i attempt to enable auto-protect nothing happens, i try scanning for viruses, it finds nothing

    my first reaction was to try re-installing, but after i installed norton again it was still disabled
    but this time it pops up a window saying a program is attempting to disable norton and this could be a virus, it gives me a link to symantec and i follow through everything, i learn it could possibly be the klez virus or another one similar to it

    i do everything norton says to remove the klez virus, i run the fix program and it says i dont have klez
    i try every way of removal for all similar viruses that fit my symptoms, still no luck

    i followed through the detailed way of removing all parts of norton, including registry entries, then re-installing.
    ive updated virus information and scanned over and over, but i still cannot find what is disabling norton

    i am connected to a network, and i have scanned all conected computers but none seem to be having problems with norton being disabled


    the klez virus is supposed to be bad, infecting all files and possibly causing damage, stealing passwords etc.
    ive tried everything on the symantec website and it swears that i dont have any viruses

    do you have any ideas what i could do? by reformatting this would fix it, but my backed-up files, wouldn't they be infected too?

    please post any ideas,
    --sam

  2. #2
    Silver Lounger Bruce K's Avatar
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    Hi, Sam ~

    Since certain types of virii are designed to specifically disable NAV, you might want to start with performing a thorough scan from one (or both) of the free online sites such as TrendMicro's HouseCall or McAfee's FreeScan.

  3. #3
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    i tried your online scans, they didn't find anything either
    ive also tried norton's online scan
    could this be some unknown virus?

  4. #4
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    yes we have a firewall but it hasnt conflicted with norton before, we've had it for more than a year

    im running xp, and norton told me to disable system restore in order to run fix programs, so i probably lost all of them, can i restore now? and how

    and norton doesnt give any indication to the conflicting program, it gives me a link to their site that lists possible reasons, none of the reasons seemed to fit my problem and i tried the fix's, which informed me to disable system restore when applying

    this is really frustrating, i see no damage yet besides the fact that norton is disabled, i am worried about all my backed-up files being infected

    i also don't see any damage or norton being disabled on the other computers in the network, is it possible that those could have the virus and lay dormant so i don't see its effect for awhile?

  5. #5
    Uranium Lounger
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    <center>
    could this be some unknown virus?</center>

    Could be...... but not likely.
    Are you running any software that the other systems on the network aren't running. A firewall can often conflict with an AV program.
    What OS are you running ?? If it's XP, have you tried using system restore ?? If you can get back to a time before the problem began you may be able to diagnose it when it happens or avoid it altogether.
    It is strange that whatever it is is so persistent. When Norton advises you that a program is trying to disable it, does it give any indication as to the path of the offending proram ?? Can you right-click on the warning and get additional information ??
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    Enable system restore and restore to an earlier time. You should still have those restore points if I'm not mistaken.

  7. #7
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    i can't restore, i can restore to yesterday but i had it yesterday
    no points before that because when i ran the klezfix from norton, i had to disable systemrestore therefore it deleted all previous points

  8. #8
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    Have you tried running a complete system scan on your machine using the Norton installation on another machine on the network ?? Also, if your backedup files are on removable media you should scan that on one of the unaffected systems to dispel any fears of them being infected and clean them if they are

    "yes we have a firewall but it hasnt conflicted with norton before, we've had it for more than a year"
    Any recent updates or version upgrades on the firewall ? Also, consider the possibility of a "Live Update" from Norton causing a problem or conflict. Did the problem begin after an update ?? I had an issue last year that reverting the drive to a time before the update solved the problem.

    "norton told me to disable system restore in order to run fix programs"
    Don't you love it when a program that is supposed to protect you tells you to disable another program that is aleady protecting you !! My understanding of System Restore is that once you turn it off all the restore points are gone.

    BTW - is your machine the Network Administrator ?
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  9. #9
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    Sam--
    Although it could be, I bet this isn't a virus or worm. You can try and see what Sys Restore does for you although theoretically you had it off for a while. What programs/apps have you added to your system since it was disabled? If I understand you you have gotten some of the Norton KB Registry uninstalls, and taken the time to do that and then have tried to reinstall and it's still disabled.

    I had problems with Norton Sys Works 2002 and NAV 2002 unexpectedly telling me one morning "You don't have access--You aren't the Norton supervisor" about a year ago. I couldn't open or run anything Norton. Norton Tech Support wasn't able to fix it--they could only tell me it was a "rare conflict with Windows Explorer in XP." I uninstalled it several times including endless Registry maneuvers (regedits) from their KB-- all designed to get rid of its ectopic locations in numerous hives and keys--and they would have gone on for hours but my hand got tired. I tried many times to reinstall it and get it working. I was able to get all of the System Works and Internet Security components in, Dr. this, Dr. that, Unerase wizard, ect. except for NAV.

    Finally, I got it, NAV in intact by going to Windows Explorer, expanding the Norton CD, and copying the major NAV.exe to the hard drive instead of the usual install route and haven't seen the problem since. I just looked and there are endless dlls in a C:Program FilesCommon FilesSymantec Shared folder and a C:Program FilesSymantec folder and several notebook entries once System Works and Internet Security are installed. But viewing the disk and copying from Explorer for Norton Antivirus was simple and straightforward and that worked for me.

    SMBP

  10. #10
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    when i tried several times to re-install norton like symantec says on their site, even without the virus definitions, it asks me to reinstall it even when i just have because an "attacker or virus is attempting to terminate norton"

    when i update the virus definitions, auto-protect is enabled until i restart, then it is disabled
    from the information i have gathered searching through nortons site for hours, apparently i have some program buried somewhere that deletes the norton startup information and norton dat files (which allow auto-protect) every time i reboot my computer

    i am almost positive it is a virus, i just cant get any virus software to figure out what it is
    so far i still do not notice any damage but i am afraid of what might be hidden

    on my norton 2003 disk, there isnt a nav.exe or any of the major files SMBP is talking about, all they have is the NAV.MSI file which creates all those major files on the computer during installation

    my router (firewall) hasnt been updated recently, but i did upgrade the firmware last summer

    as far as i know, we dont have any specific computer set up as administrator over the network

    "If I understand you you have gotten some of the Norton KB Registry uninstalls, and taken the time to do that and then have tried to reinstall and it's still disabled."
    this is true

    the last thing i remember doing before all this happened, was uninstalling a CuteFTP 5.0 Trial version which was faulty, i DID download it off kazaa
    i keep my virus definitions updated regularly, and if i had known there were viruses that could slip under norton, i would have been more weary and taken the time to download it off the company site

    this is terribly frustrating, thanks for all your ideas so far

    --sam

  11. #11
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    Sam--
    It may well have been a different extension than .exe-- nav.msi, but it sure got it in and the problem was that every other attempt was coming up with the same denial of access to any of the Symantec apps and then I finally got everything in and working through the regular install route--I suppose with the Windows Installer and Install Shield in concert but NAV. So out of desparation I did what I had had to do to get Partition Magic 8 in--another rarely occuring glitch--I copied NAV to my hard drive by experimenting around.

    To be sure there are viruses and worms whose makers delight in getting around Symantec; no antivirus software is ever going to be 100%; and one of the most vulnerable times for everyone is that period of time when they are working on a definition update for them. I have noticed in the last two years that in addition to making you manually download the updates everyday, unless you want to wait for the weekly Wednesday afternoon updates that those updates are never available on the weekends from Symantec Security Response. This is where I go to get the definition update manually Monday through Friday--I know they say they are on pagers, but curious how an update is never proferred on a weekend. I know the virii,worms and trojans don't always have the weekend off.

    I saw a list of "cleaner" fileshares that someone claimed to be problem free on a link yesterday, and I'll find it and send. Will keep trying to search out this problem. Surely there's a way to detect if there is a virus present.

    SMBP

  12. #12
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    well ive about given up figuring out what it is, norton doesnt work anymore and i guess thats it
    if something else breaks ill start worrying

    for now ive gotten the word from my brother www.grisoft.com has AVG, a replacement i can use for my broken norton
    thanks for all your help, if anything else happens i will let you know!

  13. #13
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    Sam--
    Can you please post the exact wording of your error messages--any 'Norton disable' message and the error message you're getting in connection mail scan or anything else--it would help in searching it out.

    SMBP

  14. #14
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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)

    Of course the complete fix for this would be to a)back up everything (boy if I was convinced I had a virus, detected or no, that's the First Thing I'd do anyway), and wipe the disk clean and re-install. My admittedly somewhat wild guess is that there's some registry problems that uninstalling Norton isn't fixing, but if it is some kind of worm, etc, I'd be wanting it squashed, the sooner the better....

    fwiw,

    kip

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    Re: Norton 2003, disabled by virus? (Norton Anti-Virus 2003)


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