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Thread: JPEG

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    JPEG

    Got a JPEG file as an Outlook attachment. Suddenly it won't open (last week it did), Office 2000 Premium is sticking it's mits in and saying Windows installer wants the CD. Of course, the user can't find the CD! Over the phone I had her go into Tools/File Types and set the JPG extension to open with IE. It changes the settings correctly and indicates it will open with IExplore. When she double clicks on the jpg file in Windows Explorer, the same error msg appears. What's going on? Tried rebooting, no luck.
    All comments appreciated.
    Howard

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    Re: JPEG

    If your user saves the attachment to disk, can she open it from within (for example) Photo Editor, or by dragging it from Windows Explorer to an open window of Internet Explorer or Photo Editor? Or insert it into a Word document (Insert/Picture/From File...)?

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    Re: JPEG

    May be a dumb question, but are you 100% sure this is a .jpg file? Can you download the file to the Desktop and check it's propeties?

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    Re: JPEG

    "are you 100% sure this is a .jpg file?"
    ____________________________________________

    Which prompts another thought? Did the person run a virus checker on this file? Is it clean? <img src=/S/question.gif border=0 alt=question width=15 height=15>

    It seems like odd behavior for a file that opened once and now won't open at all without the Win CD disk. <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29>


    "Peace begins with a smile. "-- Mother Teresa

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    Re: JPEG

    It works if she drags the file to an open IE window. It is a real jpg file and there are no viruses. Old files also open using this trick. Sure is weird behavior.
    Thanks to all those who responded.
    Howard

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    Re: JPEG

    <hr>JPEG file as an Outlook attachment<hr>
    Is there a conflict between "JPEG" and .jpg? Could be a file association problem. I would be asking the same questions already asked, and I would also try opening the attached jpg from the picture program, rather than clicking on the attachment (which of course should be working).

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    Re: JPEG

    Howard, can you right-click on the attachment and save it to disk? I'm not sure what version of Outlook you're using, but it may be relevant to the problem at hand. (This might also be an Outlook specific issue, since you're seeing the MSI prompt.)
    -Mark

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    Re: JPEG

    Yes, the attachment can be saved to disk. Also on disk are older jpg files that the user (not me) used to be able to double click and view (probably with MS PhotoDraw, which came with Office 2000 Premium). Since she was just viewing family photos, not editing, she never paid any attention to what program was doing the viewing. My best guess is that Photodraw has been corrupted and is asking for the CD to repair itself. What still puzzles me is why, after I had her change all of the JPEG-related extensions to be associated with IE, she still can't open the files by double clicking in Windows Explorer. However, as stated in an earlier post, dragging the file onto an open IE page works fine. She's happy with that workaround and is somewhat bemused by the length of this thread. However, as the techie, I am interested in what's really going on.
    She will look for another Photo program on her PC and see if she can open the files from within it.
    Thanks for all the replies.
    Howard

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    Re: JPEG

    1) If she double-clicks on a .jpg file that is on her computer, what happens? The "installer" asks for the CD? That is pretty weird. Are you sure the registry associations are all correct? What if you just try to use "Save As..." and associate the .jpg extension with iexplore? Can you get a copy of her HKCR.jpg and HKCRjpegfile keys?

    2) What about clicking on an HTML anchor to a .jpg file? What happens then? If you need a sample .htm file, I can send you one.

    For the above two scenarios different sections of the registry are used. It would be interesting to see exactly what is broken...

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    Re: JPEG

    Success! Here is the latest response from the user, or as Woody says, Office victim:

    "OK. I found Microsoft photo editor, but of course that insisted on inserting the Office CD. Then I found an Imaging program, but that did not work
    with GIF or JPEG.
    BUT -- then I found something called Microsoft Picture It Express. I had never seen this before. And there, I could open all of my photos from "My
    Images." I could do many things with them, but it was all foreign to me. The fact is, I could open them and see them."

    Hooray! Problem solved. User is happy and may even experiment with some of the features.

    Thanks to all for your comments. I suspect that a Registry key was clobbered but will now let sleeping dogs lie. Case closed.
    Howard

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