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  1. #1
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    Sent Items do not show anymore (2000)

    I've upgraded yesterday to Norton Antivirus 2003 but now, when I send a message using Outlook 2000, it doesn't appear in the "Sent Items" folder anymore although the message is properly scanned by Norton before being sent and it's properly received. Any lead?

  2. #2
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    Re: Sent Items do not show anymore (2000)

    Have you checked your view settings to see if a filter is in place? View menu | Current View | Customize...

  3. #3
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    Re: Sent Items do not show anymore (2000)

    Many thanks John,
    I hope you can give me additional help because the filter is off(see picture).

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    Re: Sent Items do not show anymore (2000)

    Your attachment doesn't seem to reflect the send box properties (looks like the inbox). The fields should include "To" and "Sent" instead of "From" and "Received". If it's not a filtering issue and your messages aren't stuck in the outbox, Office 2000 is quick and easy to reload.
    Greg

  5. #5
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    Re: Sent Items do not show anymore (2000)

    Thanks. I noticed that too but that's the only window I get when I select View, Current View, Customize Current View as John told me to do. Before enquirying on the Lounge, I launched the Office 2000 CD and selected "Repair Office 2000" but, after it finished running, the problem subsisted. Do you think I should launch "Reinstall Office 2000" instead?

  6. #6
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    Re: Sent Items do not show anymore (2000)

    You might try running

    d:<program files path to outlook.exe>outlook /cleanviews

    from the command prompt.
    -John ... I float in liquid gardens
    UTC -7ąDS

  7. #7
    Uranium Lounger
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    Re: Sent Items do not show anymore (2000)

    In windows 98 I think you need to type it as:

    "crogram filesMicrosoft OfficeOfficeoutlook.exe" /cleanviews
    -John ... I float in liquid gardens
    UTC -7ąDS

  8. #8
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    Re: Sent Items do not show anymore (2000)

    Thanks John, great to hear from you again,
    I've located the folder containing outlook.exe(see picture) so, in the Run window of the Start menu in Windows 98, I typed
    crogram filesMicrosoft OfficeOfficeoutlook /cleanviews
    but when I click the OK button I get the message you see in the picture.

  9. #9
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    Re: Sent Items do not show anymore (2000)

    And it runs so I tried sending a message to myself and I get it in the Inbox folder but still no trace of it in the Sent Items folder.
    Other aces up your sleeve?

  10. #10
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    Re: Sent Items do not show anymore (2000)

    Is the check moardk in the Email options to "Save in the Sent folder"?
    See attachment.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  11. #11
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    Re: Sent Items do not show anymore (2000)

    John,
    I've now noticed one thing(see picture) that maybe could help you help me:
    Upgrading Norton must have done something to Outlook because even in the Sent Items pane I have a "Received" field instead of a "Sent" one. I went into Field Chooser and switch them over but still when I send messages nothing appears in the Sent Items folder.

  12. #12
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    Re: Sent Items do not show anymore (2000)

    Hi Dave, many thanks to you too.
    Yes, it is(see picture).
    Please take a look at this.

  13. #13
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    Re: Sent Items do not show anymore (2000)

    Oops, I've found out the reason and it's one of those cases where it's so stupid that one fails to notice it. Norton had unexplainably changed my time to August 2003 and so the messages I sent before realizing that always appear at the top of the Sent Items list making it look like nothing was sent.
    My apologies to you guys but I'm so grateful that you came to the rescue willing and able. <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  14. #14
    Uranium Lounger
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    Re: Sent Items do not show anymore (2000)

    Great! I was about to respond that your Sent Folder view is the default View, so I don't see anything wrong there.
    -John ... I float in liquid gardens
    UTC -7ąDS

  15. #15
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    Re: Sent Items do not show anymore (2000)

    John, when you say default view, do you mean the folder that is selected by default when you open Outlook? Because when I open Outlook the Inbox is always selected as a default.

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