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  1. #1
    New Lounger
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    OEM Reload (Windows XP)

    I have some problems with Eudora, and internal problems with XP. "Everyone" has given up. How do I reload the HP-Provided OEM version of Windows XP. I have no disk and can't find the magic formula to get into a reload mode.

    Steve

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: OEM Reload (Windows XP)

    HP should have supplied an OEM CD to you with the purchase of the machine. Lacking that, your recourse might be to go back to the point of purchase for the CD or MAYBE HP itself. To get into "reload mode" as you call it, requires the XP CD. Beyond that, you would have to purchase a MS version of the XP OS and reinstall it from there. Not good news, I'm afraid. <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15>

    Bob
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  3. #3
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    Re: OEM Reload (Windows XP)

    Steve--

    I'd ask HP to overnight you the disk. The lounge has numerous posts where the OEM manufacturer has loaded an OS and somehow left out the disk someone might need to reload or draw files from, and to run the System File Checker tool to fix IE/OE/XP with--after the customer has made a major purchase that keeps the company going. Here are some links to get HP to send you your XP CD-ROM and any other CD's they owe you.

    1) HP Parts Emergency Direct Ordering: 915-785-3035 Supposedly 24hrsX7days. I'd get them to drop any "special ordering fees." It's your right to have the CD's shipped with your computer.

    2) HP Parts Direct 1-800-227-8164 8A-8P EST US


    3) HP Customer Care 1-800-474-6836

    4) HP Tech Support 1-800-633-3600 Press 2

    SMBP

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    Re: OEM Reload (Windows XP)

    Thats why I love building my own machines. Hope everything turns out ok for ya Steve.

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    Re: OEM Reload (Windows XP)

    From HP's support page at http://www.hp.com/cposupport/personal_comp...c/bph07143.html, note what is <font color=red>IN RED</font color=red>

    Windows XP recovery CDs
    <font color=red>HP Pavilions that ship with Windows XP do not come with recovery CDs. Instead, they use a hidden space (partition) on the hard drive to store the recovery information. Using a hidden partition provides a convenient, more stable recovery process that eliminates the need for fragile CDs that can become lost. </font color=red>


    If you would still like to obtain recovery CDs, HP provides the following options:


    Call HP Customer Care and order a set of Windows XP recovery discs.

    Newer HP Desktop computers with Windows XP might have recovery CD creator software installed that can create one set of recovery discs. Use the following steps to see if your HP Desktop computer has HP Recovery CD Creator software and to create one set of recovery discs:

    Make sure that you have the required amount of blank CDs available. This process could take up to ten CDs.

    Click Start, and then All Programs.

    Click Hewlett-Packard, and then HP Pavilion PC Tools.

    Click HP PC Recovery CD Creator and follow the instructions on the screens to create the discs. For more information, read the HP support document Creating Recovery CDs Using HP

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  6. #6
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    Re: OEM Reload (Windows XP)

    This is good information Dave. That would mean then, that hopefully Steve could access that hidden space and recovery information and there is info with his system or a place on their site for him to get instructions to do this. Tomorrow, I'll try to call them and find out how or search the site.

    SMBP

  7. #7
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    Re: OEM Reload (Windows XP)

    Thanks to all who responded. I used the phone numbers supplied and spent some time discussing the reloading of Windows XP with HP. There actually is a hidden partition that contains the OEM version of Windows XP.

    They gave me a lengthy and technical way to access the partitioned Windows XP reload area, and then scared me off by saying that I had two choices: Wipe the disk clean, or reload over Windows, destroying the ability of all my loaded programs to operate. That would preserve my data, but would necessitate reloading about 20 Programs.

    So now I am thinking. I am thinking about how to totally, completely uninstall Eudora and then reinstall. I will start a new thread on this possibility and welcome your comments.

  8. #8
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    Re: OEM Reload (Windows XP)

    I hope you have luck with uninstalling Eudora, Steve, but if not, you could try an in place upgrade aka repair install detailed also here. Also it is explained in KB 315341: How to Perform an Inplace Upgrade. If not successful, you could try a parallel install, but preferrably on another partition detailed at Windows Reinstall. You shouldn't need to get the disk from HP to do this, if either of these can be done with the OEM Windows on that hidden partition. HP should be able to guide you through this. I assume it works like the CD without having it physically in hand.

    SMBP

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