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  1. #1
    3 Star Lounger
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    Opening Attachment (Excel XP)

    One of my users have a problem with opening an Excel 2000 attachment in Outlook XP.

    When the user have Excel XP open with a few open workbooks and receives an email with an Excel 2000 attachment and want to open the attachment direct from the email it does not open the attachment but only shows the open workbooks in Excel XP

    The strange thing about this behaviour is that as soon as he reboots he can open the attachment without any problems, but then randomly after a week this happens again. In the week after the reboot everything works fine when opening an Excel 2000 attachment.

    I must state as well that this user doesn't reboot very often. Could it be memory?

    Thanks for any ideas

  2. #2
    Uranium Lounger
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    Re: Opening Attachment (Excel XP)

    One possibility that doesn't exactly fit the problem described is that the following Excel setting is being checked and unchecked: Tools, Options, General, Ignore Other Applications. When it is checked, Outlook will definitely not open an Excel attachment. Perhaps each time the problem occurs you could have the user keep an eye on this settting to see if it is changing; if it is you you have to determine if there is a macro, or a workbook being loaded on startup, that changes the setting, or possibly a user wearing boxing gloves to type and accidentally changing it by hand? <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    -John ... I float in liquid gardens
    UTC -7ąDS

  3. #3
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    Re: Opening Attachment (Excel XP)

    Thanks for the idea. The user does not use Macro's at all and is one of those user that doesn't explore at all. I've asked him to reboot his machine once a week and see whether it happens again.

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